CSSII

**POSITION SUMMARY:** The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager, and management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone and email messages. **PRINCIPLE RESPONSIBILITIES:** * Communicates with customers by phone, email or in person attain information to ensure accurate and timely waste profile approval. * Assists and provides support to internal and external customers. * Assists customers with waste characterization and related documentation in accordance with facility, state and federal regulations. * Maintains customer profiles and contract filing system. * Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders. * Research operational concerns, questions and discrepancies. * Prepares and transmits reports and waste shipment summaries. * Prepares manifests for mailing, scanning, or emailing. * Processes memos, correspondence, reports and other documents. * Reviews billing adjustments. * Performs other related duties as assigned. **PREFERRED QUALIFICATIONS:** * To perform the duties of this job, associate must be customer service oriented; possess ability to actively listen to customers to understand requests; have good communication skills; be detail oriented; must be able to operate a variety of office equipment such as scanner, calculator, copier, computer, facsimile. Other CS skills include high level of professionalism and problem-solving ability. * Knowledge of RCRA as it relates to waste characterization and waste processing protocols. Familiarity with DOT regulations. * Knowledge