Ace Handyman Services
Construction
CSRManager
“CSR Manager at Ace Handyman Services. Skills: Customer service, Sales, Scheduling, Dispatching, Office operations. Manage inbound leads and outbound follow-up communications. Convert customer inquiries into booked appointments and sales opportunities”
What You'll Achieve.
Improve sales conversion rates; Improve office workflows; Optimize scheduling and dispatch efficiency; Support operational growth and overall business performance
Industry & Context.
Solving problems
Must reside within 15 miles of the Hobby Airport area in Houston, TX
What They're Looking For.
Must Have
5+ years of experience in administrative, customer service, or sales roles, experience handling high-volume inbound and outbound phone communication, Proven ability to convert inquiries into appointments or sales, Excellent organizational and multitasking skills, Technical aptitude and ability to learn scheduling/dispatching software quickly, High school diploma or GED, Must reside within 15 miles of the Hobby Airport area in Houston, TX
Nice to Have
Experience in home services, trades, or field service industries, Basic understanding of sales and marketing principles, Advanced typing and data entry skills
What You'll Do.
Manage inbound leads and outbound follow-up communications
Convert customer inquiries into booked appointments and sales opportunities
Coordinate schedules and dispatching for craftsmen and field staff
Maintain accurate documentation
solution-oriented customer support
Ensure smooth communication between customers and field teams
How You'll Work.
Team & Collaboration
Support field teams; Contribute to a collaborative and customer-focused office culture; Ensure smooth communication between customers and field teams
Communication Scope
Inbound leads and outbound follow-up communications; Customer inquiries; Professional, solution-oriented customer support; Smooth communication between customers and field teams
Applying for this CSR Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Ace Handyman Services?
Real rants from real employees. Read before you apply.