Company
CSRIndustrialRefrigeration
Neural analysis suggests this role is
optimal for Mid+ candidates.
“CSR Industrial Refrigeration. Skills: Customer Success, Order Management, Customer Support. Follow transactions effectively. Input orders in system”
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Bachelor's degree in business, Minimum 1 year of experience, Proficiency in English language, Customer-oriented, PC skills, MS office, Problem-solving, Sense of urgency
Nice to Have
CSR experience from a manufacturing company is a plus
What You'll Do.
Follow transactions effectively
Input orders in system
Manage incoming calls
Send order confirmation
Monitor customer backorders
Maintain planned shipping days
Handle customer order cancellations
Monitor call-off orders
Issue internal complaints
Send customer receipt confirmation
Coordinate internally on solution
Inform customer about corrective actions
Escalate to account manager
Handle customer questions on deliveries
Follow-up on pending basic quotes
Handle customer questions effectively
Follow up on actions requested
Inform customers about changed delivery times
Keep customer details up-to-date
Keep price agreements up-to-date
Case management in Salesforce
How You'll Work.
Team & Collaboration
Coordinate with Warehouse; Coordinate with Supply & Demand; Coordinate with Credit Control; Coordinate with Purchase; Coordinate with Forwarder; Involve account manager
Communication Scope
Customer questions
Full Job Description
Job Description **What will you do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **_Order Processing_** * Order input in the system (different order types) * **_Incoming calls management_** * Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc.) * Credit notes / invoices processing. **_Backorder monitoring and order management_** * Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder. * Maintenance of planned shipping days (delays, customer requests, etc) * Handle customer order cancellations (DOA) * Monitor call-off orders ** _Handling non-conformities and complaints_** * Issue internal complaints and RMA if required. (Salesforce / Lawson) * Send customer receipt confirmation of complaint. * Follow up and coordinate internally on solution and corrective actions * Inform the customer about corrective actions or escalate/involve account manager * Action on solution and corrective actions * SAP and Salesforce credit-note procedures (DOA) **_Enquiry handling_** * Handle customer questions on deliveries, delays, problems, etc. * Follow-up on pending basic quotes ** _Customer care_** * Handle customer questions effectively and in a service-oriented manner * Follow up on actions requested in sales representatives call reports * Inform customers about changed delivery times and equivalent products ** _Filing & miscellaneous_** * Case management in Salesforce * Keep customer details and price agreements up-to-date. **What are we looking for?** * Bachelor’s degree in business, international relations or related. * Minimum 1 year of experience working as CSR (from a manufacturing company is a plus) * Due to the global nature of the role, _proficiency in English language_ is a must. * Customer
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