Johnson Controls
Building Technologies
CSRFrickParts
Neural analysis suggests this role is
optimal for Mid+ candidates.
“CSR Frick Parts at Johnson Controls. Skills: Customer Orders, Client Relationships, Technical Support. Oversee and execute complex customer orders. Manage customer inquiries and complaints”
What You'll Achieve.
achieving optimal outcomes
Industry & Context.
problem-solving skills
What They're Looking For.
Must Have
University degree or equivalent combination of education and experience (minimum 1 year for university graduates or 6 years with a 2-year degree), Extensive experience in customer service, particularly with technical products or services, organizational skills and an ability to manage multiple tasks effectively, Proficiency in MS Office, familiarity with CRM systems or similar tools
Nice to Have
proficiency in additional languages
What You'll Do.
Oversee and execute complex customer orders
Manage customer inquiries and complaints
Build and maintain robust relationships with clients
Ensure delivery excellence across diverse product markets
Manage customer orders to guarantee compliance
Streamline processes to prioritize customer satisfaction
Provide expert technical support
Resolve customer inquiries effectively
Maintain detailed records of all service interactions
How You'll Work.
Team & Collaboration
Engage collaboratively with sales and supply chain teams; Address order-related challenges; Foster a culture of mutual trust and shared goals
Communication Scope
Excellent communication skills
Full Job Description
**Johnson Controls** is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are looking for a **Customer Service Representative (CSR) Frick Parts**. **What will you do?** As a CSR Frick Parts, you will oversee and execute complex customer orders, inquiries, and complaints related to technical products and services. You will proactively build and maintain robust relationships with clients and internal teams and ensure delivery excellence across diverse product markets. **How will you do it?** * Efficiently manage customer orders to guarantee compliance with company policies and seamless fulfillment, ensuring high-quality service delivery. Your approach will include a proactive focus on removing obstacles and streamlining processes to prioritize customer satisfaction. * Engage collaboratively with sales and supply chain teams to address order-related challenges, fostering a culture of mutual trust and shared goals. Through diverse perspectives and teamwork, you will enhance operational effectiveness. * Provide expert technical support, leveraging problem-solving skills to resolve customer inquiries effectively. Commitment to continuous improvement and accountability will drive your success in achieving optimal outcomes. * Maintain detailed records of all service interactions and transactions, ensuring transparency and integrity in all communications. This practice underscores the importance of safety and ethical standards in every aspect of your role. **What are we looking for?** * A University degree or equivalent combination of education and experience (minimum 1 year for university graduates or 6 years with a 2-year degree). * Extensive experience in customer service, particularly with
Applying for this CSR Frick Parts role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Johnson Controls?
Real rants from real employees. Read before you apply.