FIS
Financial Technology
CSM,StrategicAccounts
“CSM, Strategic Accounts at FIS. Skills: Client Success Management, Account Management, Value Realization. Act as primary liaison for high-value clients. Ensure seamless communication”
What You'll Achieve.
Deliver measurable ROI; Minimize churn risk; Minimize compression risk
Industry & Context.
Analytical skills
What They're Looking For.
Must Have
5-7 years experience in Client Success, 5-7 years experience in Client Service/Support, 5-7 years experience in Account Management, Bachelor's degree, Ability to articulate business value, Knowledge of financial technology industry, Strong analytical skills, Strong communication/presentation skills, Strong leadership skills, Ability to collaborate with cross-functional teams
Nice to Have
Previous experience in financial technology services
What You'll Do.
Act as primary liaison for high-value clients
Ensure seamless communication
Resolve client concerns
Ensure strategic alignment
Develop client success plans
Develop client retention plans
Develop expansion opportunity plans
Ensure clients achieve desired ROI
Facilitate collaboration across internal teams
Maintain united front during client engagements
Lead weekly client check-ins
Lead monthly performance reviews
Partner on strategic discussions
Collaborate with sales teams
Strengthen renewal strategies
Identify expansion opportunities
Understand contractual obligations
Understand client financial performance
Represent client voice internally
Address client needs and concerns
Manage client escalations
Monitor client health
Identify client risks
Identify client opportunities
Maintain accurate documentation
Support leadership visibility
How You'll Work.
Team & Collaboration
Internal teams; Sales teams; Cross-functional teams
Communication Scope
Verbal communication; Written communication; Presentation skills
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