Delta Solutions and Strategies
PICRD II
CSDHelpdeskLead
“CSD Helpdesk Lead at Delta Solutions and Strategies. Skills: Helpdesk leadership, Customer support, Network operations. Lead a team of CSD Help Desk Administrators. Coordinate helpdesk activities”
What You'll Achieve.
Reduce downtime; Enhance user support; Ensure response times are met
Industry & Context.
Problem-solve creatively; Issue diagnosis; Solution implementation; Technical troubleshooting
TS/SCI clearance, SAP clearance
What They're Looking For.
Must Have
BS degree in Information Technology, BS degree in Cybersecurity, BS degree in Data Science, BS degree in Information Systems, BS degree in Computer Science, Excellent customer service skills, Demonstrated ability to lead small technical teams, Apply Help Desk performance metrics, Experience with unclassified network enterprise, Experience with classified Secret network enterprise, Experience with Secret Releasable LANs, Experience with TS-SCI LAN, Experience with gateway servers, Experience providing Tier 3 service desk, Experience providing Tier 4 service desk, Experience solving issues on military devices, Experience solving configurations on military devices, Experience performing trend analysis on fielded equipment, Experience performing trend analysis on systems, Comp TIA Security+ certification
Nice to Have
Cloud+ certification, GICSP certification, GSEC certification, SSCP certification
What You'll Do.
Lead a team of CSD Help Desk Administrators
Coordinate helpdesk activities
Ensure cross-team coordination
Ensure cross-building coordination
Allocate resources across facilities
Ensure response times are met
Coordinate with Executive Communications Administrator Lead
Operate USSPACECOM J6 IT systems
Maintain USSPACECOM J6 IT systems
Provide input to USSPACECOM J6 IT systems
Operate IT infrastructure
Maintain IT infrastructure
Provide input to IT infrastructure
Operate related software resources
Maintain related software resources
Provide input to related software resources
Operate related hardware resources
Maintain related hardware resources
Provide input to related hardware resources
Analyze helpdesk metrics
Recommend improvements
Act as a Tier resource
Resolve frontline technical issues
Lead technical troubleshooting efforts
Lead configuration efforts
Maintain endpoint management standards
Improve endpoint management standards
Coordinate with system owners
Coordinate with capability owners
Coordinate with IT leadership
Resolve software issues
Resolve network issues
Assist in SOP development
Assist in IT process documentation refinement
Ensure proper handling of IT hardware
Ensure accountability of IT hardware
Support IT posture during contingency operations
Serve as technical liaison
How You'll Work.
Team & Collaboration
Cross-team coordination; Cross-building coordination; Coordination with IT leadership; Coordination with system owners; Coordination with capability owners
Applying for this CSD Helpdesk Lead role?
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