Amazon Dev Center India
Technology
CSResolutionSpecialistML
“CS Resolution Specialist ML at Amazon Dev Center India. Resolve customer issues. Answer customer questions”
Industry & Context.
Problem solving
Work in 24*7 environment, 100% work from office
What They're Looking For.
Must Have
Bachelor's Degree, 1-2 years experience, Proficiency in French, Proficiency in English
Nice to Have
Customer Obsession, Interpersonal skills, Verbal communication, Written communication, Prompt/ Quick thinker, Be Empathetic, Personable and attentive, Ability to prioritize, Ability to multitask
What You'll Do.
Resolve customer issues
Answer customer questions
Maintain customer satisfaction
Work cross-functionally
Provide quick resolution
Identify recurring customer issues
Escalate to management
Recommend process improvements
Implement process improvements
Raise issues/alarms to leadership
Maintain strict confidentiality
Follow Amazon policies
Ensure compliance with procedures
Achieve quality metrics
Achieve performance metrics
Switch between functions
Drive process improvement
Keep pace with growth
How You'll Work.
Team & Collaboration
Work with cross-functional teams
Communication Scope
Writing abilities; Reading abilities; Speaking abilities
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