CSOperationsLead–Territories&Segmentation

8–12 years of experience in CS Operations, Sales Operations, or Revenue Operations with a focus on segmentation, territory planning, or customer analytics, Deep experience building and managing customer health scoring models in Gainsight or equivalent CS platforms, Salesforce proficiency—comfortable with account hierarchy management, custom objects, and workflow configuration and SFDC reports, Demonstrated ability to design territory and coverage models at scale, ideally in a mid-to-large enterprise SaaS environment, Advanced proficiency in Excel or Google experience with data blending across multiple systems, Familiarity with BI tools (Tableau, Power BI, Looker) for building segmentation dashboards and reporting, Analytical mindset with comfort handling large, complex datasets and translating findings into strategic recommendations, stakeholder management ability to influence without authority across CS, Sales, and Finance teams, Excellent written and verbal English communication comfortable presenting findings and recommendations to senior global stakeholders, Proficiency in SQL/Snowflake for querying CRM and data warehouse sources, Background in customer lifecycle marketing or digital engagement modeling, Knowledge of machine learning techniques for clustering or classification applied to customer segmentation, Exposure to CPQ or licensing systems for understanding account commercial structures, Proficiency in Python (pandas, numpy, scikit-learn) for data processing, segmentation modeling, and automation of analytical workflows, Prior experience supporting APAC or India-based enterprise accounts, with familiarity in regional commercial structures and customer engagement patterns