Croatian-SpeakingTransportationCustomerExperts

Mercier Consultancy MD is looking for enthusiastic Croatian-Speaking Transportation Customer Experts to join our team located in Greece. In this role, you will provide exceptional customer service to Croatian-speaking clients within the transportation sector, ensuring their inquiries and concerns are addressed promptly and effectively. This position offers a fantastic opportunity to develop your customer service skills while working in a diverse and international environment. ### Key Responsibilities * Provide professional and empathetic customer support to Croatian-speaking clients regarding transportation services. * Assist with bookings, schedules, and handle issue resolution through various channels such as phone, email, or chat. * Keep detailed records of customer interactions and transactions in the CRM system. * Collaborate with internal teams to ensure smooth operations and timely service delivery. * Stay updated with transportation products, policies, and procedures to offer accurate guidance. * Proactively identify and suggest improvements to customer service processes. **Requirements** * Fluency in Croatian (both spoken and written) is required; English proficiency is advantageous. * Experience in customer service, ideally within transportation or logistic industries. * Strong communication and interpersonal skills with a customer-first attitude. * Ability to multitask, manage time efficiently, and solve problems in a fast-paced work environment. * Familiarity with CRM software and transportation systems is a plus. * Detail-oriented, proactive, and committed to excellent customer service. * Willingness to work and live in Greece, embracing a multicultural work environment. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Training 3. Fully Paid Relocation Package 4. Monthly Performance Bonus 5. Health Insurance 6. 2 Extra Salaries Per Year 7. And Much More...