CroatianSpeakingReservationsAgentForBooking.com-WorkInGreece

Mercier Consultancy Group is looking for a Croatian Speaking Reservations Agent to join their team supporting Booking.com operations in Greece. This role provides an excellent opportunity to work in the travel and hospitality industry, assisting Croatian-speaking customers with their accommodation booking needs. ### Key Responsibilities * Assist Croatian-speaking customers with accommodation reservations via phone, email, and chat. * Provide accurate information about properties, pricing, and Booking.com policies. * Handle booking modifications, cancellations, and special requests efficiently. * Resolve customer queries and issues with professionalism to ensure high satisfaction levels. * Maintain detailed records of customer interactions and bookings using Booking.com's reservation system. * Work collaboratively with team members to achieve service quality and customer satisfaction goals. **Requirements** * Fluency in Croatian (spoken and written) is required; proficiency in English is a plus. * Experience in reservations, customer service, or hospitality industry is preferred. * Strong communication skills and a customer-oriented approach. * Familiarity with online booking platforms and CRM systems is advantageous. * Ability to handle pressure and resolve challenges proactively. * Willingness to work in Greece; relocation assistance may be provided. * Self-motivated and able to work both independently and collaboratively within a team. **Benefits** 1. Competitive Monthly 2. Fully Paid Relocation Package ( incl. fully paid hotel stay ) 3. Monthly Performance Bonus 4. Fully Paid Training 5. Health Insurance 6. 2 Extra Salaries Per Year 7. And Much More...