Mercier Consultancy Group
Consumer Electronics
CroatianSpeakingCustomerExpertsforConsumerElectronics
“Croatian-Speaking Customer Experts for Consumer Electronics at Mercier Consultancy Group. Skills: Customer service, Technical support. Respond to customers via phone. Respond to customers via email”
What You'll Achieve.
Ensure positive customer experience; Resolve complex customer issues efficiently
Industry & Context.
Problem-solving; Troubleshooting
Relocate to Greece
What They're Looking For.
Must Have
Fluency in Croatian, Prior experience in customer service, Prior experience in technical support, Familiarity with CRM software, Familiarity with digital communication tools, Willingness to relocate to Greece
Nice to Have
Knowledge of English, Experience in consumer electronics industry
What You'll Do.
Respond to customers via phone
Respond to customers via email
Respond to customers via chat
Provide technical assistance
Provide product information
Maintain documentation of customer interactions
Maintain documentation of resolutions
Work closely with technical teams
Work closely with product teams
Stay updated on new products
Stay updated on new technologies
Stay updated on company policies
Contribute to improvement of customer service processes
Contribute to improvement of customer satisfaction
How You'll Work.
Team & Collaboration
Technical teams; Product teams
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