Croatian-SpeakingCustomerExperts

Mercier Consultancy MD is excited to offer an excellent opportunity for Croatian-Speaking Customer Experts to join our team supporting Imperial Brands in Greece. In this role, you will provide outstanding customer service and support to Croatian-speaking clients, representing a leading global company in the tobacco industry. ### Key Responsibilities * Deliver professional and courteous customer support to Croatian-speaking customers via phone, email, and chat. * Assist customers with inquiries related to Imperial Brands' products, services, and orders. * Maintain accurate records of customer interactions and follow up on outstanding cases using CRM systems. * Collaborate with internal teams to resolve customer issues promptly and effectively. * Stay informed about company policies, product updates, and industry regulations. * Provide feedback and suggestions to improve customer service quality and processes. **Requirements** * Fluency in Croatian (spoken and written) is mandatory; proficiency in English is highly desirable. * Experience in customer service roles, preferably within multinational companies. * Excellent communication and interpersonal skills with a strong customer focus. * Ability to work effectively in a fast-paced and multicultural environment. * Familiarity with CRM systems and digital communication tools. * Willingness to relocate and work in Greece. * Strong problem-solving skills and attention to detail. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Training 3. Fully Paid Relocation Package 4. Monthly Performance Bonus 5. Health Insurance 6. 2 Extra Salaries Per Year 7. And Much More...