Mercier Consultancy Group
Leisure, Travel & Tourism
Croatian-SpeakingCustomerExpertforBooking.com-WorkInGreece
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Croatian-Speaking Customer Expert for Booking. com - Work In Greece at Mercier Consultancy Group. Provide customer service in Croatian. Assist customers with booking inquiries”
What You'll Achieve.
Deliver seamless customer experience; Deliver satisfying customer experience
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
Fluency in Croatian, English proficiency
Nice to Have
Previous customer service experience, Experience in travel or online booking platforms, Familiarity with CRM tools, Familiarity with digital communication technologies, Organizational skills, Teamwork ability
What You'll Do.
Provide customer service in Croatian
Assist customers with booking inquiries
Assist customers with modifications
Assist customers with cancellations
Resolve customer issues
Maintain records of interactions
Maintain records of transactions
Collaborate with internal teams
Stay updated on Booking.com products
Stay updated on Booking.com policies
Stay updated on travel industry trends
How You'll Work.
Team & Collaboration
Collaborate with internal teams
Full Job Description
Mercier Consultancy Group is looking for a Croatian-Speaking Customer Expert to join our team supporting Booking.com operations in Greece. This role offers a unique opportunity to work in a vibrant and international environment while providing excellent service to Croatian-speaking customers. Join us in delivering a seamless and satisfying customer experience for one of the world’s leading online travel platforms. ### Key Responsibilities * Provide outstanding customer service in Croatian to Booking.com users through phone, email, and chat. * Assist customers with booking inquiries, modifications, cancellations, and resolving any issues they face. * Maintain detailed records of interactions and transactions in CRM systems. * Collaborate effectively with internal teams to resolve customer concerns. * Stay updated on Booking.com products, policies, and travel industry trends. **Requirements** * Fluency in Croatian (both spoken and written) is essential; English proficiency is an asset. * Previous experience in customer service, preferably within travel or online booking platforms, is advantageous. * Excellent communication and problem-solving skills with a customer-focused attitude. * Ability to work in a fast-paced, dynamic environment. * Familiarity with CRM tools and digital communication technologies preferred. * Strong organizational skills and teamwork ability. **Benefits** * Competitive Monthly Salary * Fully Paid Relocation Package * Monthly Performance Bonus * Health Insurance * 2 Extra Salaries Per Year * And Much More...
Applying for this Croatian-Speaking Customer Expert for Booking. com - Work In Greece role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Mercier Consultancy Group?
Real rants from real employees. Read before you apply.