CroatianReservationsAgent

Mercier Consultancy Group is seeking a Croatian Reservations Agent to join their team supporting Booking.com operations in Greece. This role offers free accommodation, making it an ideal opportunity for candidates looking to work abroad in a dynamic and supportive environment. ### Key Responsibilities * Assist Croatian-speaking customers with accommodation bookings through phone, email, and chat. * Provide accurate and comprehensive information about properties, prices, and Booking.com policies. * Manage booking amendments, cancellations, and special requests efficiently. * Resolve customer inquiries and issues promptly and professionally to ensure a positive experience. * Keep detailed records of customer interactions and bookings using Booking.com's reservation system. * Collaborate with team members to achieve high standards of customer service and satisfaction. **Requirements** * Fluency in Croatian (spoken and written) is required; proficiency in English is a plus. * Experience in reservations, customer service, or the hospitality industry is preferred. * Excellent communication and interpersonal skills with a customer-focused attitude. * Ability to work well under pressure and handle challenging situations. * Willingness to relocate and work in Greece; free accommodation is provided as part of the package. * Self-motivated and able to work independently and collaboratively within a team. **Benefits** 1. Competitive Monthly 2. Fully Paid Relocation Package 3. Monthly Performance Bonus 4. Fully Paid Training 5. Health Insurance 6. 2 Extra Salaries Per Year 7. And Much More...