Utility Warehouse

Utilities

CRMTechnicalManager

London, United Kingdom FULL TIME
The Brief

“CRM Technical Manager at Utility Warehouse. Skills: Braze, SQL, Liquid, Data Architecture. Own Braze Master Build. Design event payloads”

What You'll Achieve.

Evolve CRM stack into self-serve, automated powerhouse; Orchestrate hyper-personalised experiences at scale; Minimise operational overhead; Maintain speed without incurring technical debt; Measure success by technical independence of squads

Industry & Context.

Utilities
Problems you'll solve

Systemic Troubleshooting; Diagnose root causes; Implement permanent fixes

Eligibility Requirements

Background check

What They're Looking For.

Must Have

Advanced Braze Mastery, SQL & Data Manipulation, Technical Stack Fluency, API & Integration Expertise, Systems Architecture, The Liquid Architect, Efficiency Obsessed, Data-First Mindset, Adaptable Technologist, Collaborative Enabler

What You'll Do.

Own Braze Master Build

Design event payloads

Lead Braze feature implementation

Architect real-time data pulls

Productise Braze stack

Engineer automated solutions

Serve as technical escalation point

Lead Community of Practice

How You'll Work.

Team & Collaboration

Bridge gap between marketing vision and technical delivery; Upskill team in Liquid literacy; Upskill team in SQL basics; Set global standard for QA governance; Set global standard for technical documentation; Collaborate with product team

Communication Scope

Explain data-flow why to senior stakeholders

Free ATS check

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