Utility Warehouse

Utilities

CRMTechnicalManager

London, United Kingdom FULL TIME
The Brief

“CRM Technical Manager at Utility Warehouse. Skills: Braze, SQL, Liquid, Data Architecture. Own the ‘Master Build’ for high-stakes journeys. Translate business requirements into sophisticated BigQuery/SQL queries”

What You'll Achieve.

Evolve our CRM stack into a self-serve, automated powerhouse; Orchestrates hyper-personalised experiences at scale; Minimise operational overhead; Maintain speed without incurring technical debt; Measure your success by the technical independence of the squads you support

Industry & Context.

Utilities
Problems you'll solve

Systemic Troubleshooting; Diagnose root causes; Implement permanent fixes

Eligibility Requirements

Background check

What They're Looking For.

Must Have

Advanced Braze Mastery, SQL & Data Manipulation, Technical Stack Fluency, API & Integration Expertise, Systems Architecture, The Liquid Architect, Efficiency Obsessed, Data-First Mindset, Adaptable Technologist, Collaborative Enabler

What You'll Do.

Own the ‘Master Build’ for high-stakes journeys

Translate business requirements into sophisticated BigQuery/SQL queries

Design the event payloads and custom attribute schemas

Lead the implementation of high-complexity Braze features

Architect real-time data pulls using Connected Content

Productise the Braze stack for the wider team

Engineer automated solutions

Serve as the final technical escalation point

Lead the ‘Community of Practice’

How You'll Work.

Team & Collaboration

Bridge the gap between marketing vision and technical delivery; Enablement through Democratisation; Technical Mentorship

Communication Scope

Explain the data-flow ‘why’ to senior stakeholders

Free ATS check

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