Libertex Group
Financial Services
CRMSystemAdministrator
Neural analysis suggests this role is
optimal for Mid candidates.
“CRM System Administrator at Libertex Group. Skills: CRM administration, cross-functional coordination, operational metrics, continuous improvement. Manage, customize, and optimize our CRM platform in line with business goals. Understand Customer Support operations, challenges, and goals, improving processes through CRM administration and consultation”
What You'll Achieve.
improve system performance; enhance user experience; deliver valuable insights that support Customer Support operations and business decision-making; improve productivity
Industry & Context.
problem-solving skills
What They're Looking For.
Must Have
experience in CRM administration, including permissions, workflows, custom architecture, and system optimization, Knowledge of virtual phone systems, AI tools, APIs, integrations, and third-party platforms, Advanced skills in formulas, data validation, reporting, dashboards, and data integrity management, Ability to analyze business needs, improve operational workflows, and implement cross-functional solutions, Experience in troubleshooting, user support, training, and documentation, English level: B2+ (Upper-Intermediate/Advanced)
Nice to Have
Experience configuring CRM platforms such as Salesforce, Intercom, Freshdesk, or experience with self-hosted CRM systems is a plus, Previous experience with CRM systems in the trading or iGaming industry is preferred
What You'll Do.
and optimize our CRM platform in line with business goals
Understand Customer Support operations
improving processes through CRM administration and consultation
Manage and optimize CRM settings
including user permissions
and approval processes
Administer virtual phone systems
and third-party tools to ensure smooth cross-functional operations
Analyze system and team performance data to provide operational insights and improve productivity
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams to improve system performance, enhance user experience, and deliver valuable insights; Collaborate with teams to gather business requirements, implement solutions, and support troubleshooting, training, documentation, and data integrity; ability to work cross-functionally
Communication Scope
communication skills
Full Job Description
**Libertex Group Overview ** Established in 1997, the Libertex Group has helped shape the online trading industry by merging innovative technology, market movements and digital trends. The multi-awarded online trading platform, Libertex, enables traders to access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others. A firm believer in the power of sports to inspire, empower and push for success, Libertex is the Official Online Trading Partner of Audi Revolut F1 Team. We build innovative fintech so people can #TradeForMore with Libertex. **Job Overview ** We’re looking for an experienced CRM System Administrator to manage, customize, and optimize our CRM platform in line with business goals. The ideal candidate will collaborate with cross-functional teams to improve system performance, enhance user experience, and deliver valuable insights that support Customer Support operations and business decision-making. **Responsibilities** : * Understand Customer Support operations, challenges, and goals, improving processes through CRM administration and consultation. * Manage and optimize CRM settings, including user permissions, workflows, custom objects, reports, dashboards, and approval processes. * Administer virtual phone systems, AI solutions, integrations, APIs, and third-party tools to ensure smooth cross-functional operations. * Analyze system and team performance data to provide operational insights and improve productivity. * Collaborate with teams to gather business requirements, implement solutions, and support troubleshooting, training, documentation, and data integrity. **Requirements** * Strong experience in CRM administration, including permissions, workflows, custom architecture, and system optimization. * Knowledge of virtual phone systems, AI tools, APIs, integrations, and third-party platforms. * Advanced skills in formulas, data validation, reporting, dashboards, and data integ
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