ServiceNow
Information Technology And Services
CRMSrAdvisorySolutionConsultant
Neural analysis suggests this role is
optimal for mid candidates.
“CRM Sr Advisory Solution Consultant at ServiceNow. Skills: CRM solutions, Digital transformation, Customer engagement. Partner with Sales as trusted advisor. Lead discovery workshops”
What You'll Achieve.
Support quarterly sales objectives; Support annual sales objectives
Industry & Context.
Analytical skills; Problem-solving skills
Willingness to travel
What They're Looking For.
Must Have
7+ years pre-sales solution consulting, 7+ years sales engineering, Proficiency with ServiceNow, Proficiency with similar cloud-based platforms, Experience working with Product Management, Experience working with Marketing, Experience working with Partners, Experience working with Professional Services, Skilled in pipeline building, Partnering with Sales to drive execution, Deep hands-on experience in CRM, Deep hands-on experience in customer experience, Knowledge of service management, Knowledge of sales management, Knowledge of lead management, Knowledge of opportunity management, Ability to leverage AI in workflows, Ability to leverage AI in decision-making, Ability to leverage AI in problem-solving, Ability to critically evaluate AI in workflows, Ability to critically evaluate AI in decision-making, Ability to critically evaluate AI in problem-solving, Proven track record engaging with large organizations, Familiarity with regional compliance frameworks, Familiarity with Hong Kong’s Personal Data Ordinance, Familiarity with local invoicing standards, Familiarity with local tax standards, Exceptional ability to translate complex technical concepts, Innovative thinker, Focus on process improvement, Focus on delivering customer-centric value, Proven ability to work effectively in cross-functional teams, Proven ability to work effectively in global teams
Nice to Have
AI integration mindset for enterprise use cases, Experience across Asia
What You'll Do.
Partner with Sales as trusted advisor
Lead discovery workshops
Uncover customer lifecycle challenges
Uncover partner engagement challenges
Uncover operational visibility challenges
Uncover omnichannel experience challenges
Deliver compelling product demonstrations
Showcase solution alignment with strategies
Respond to technical inquiries
Respond to product-related inquiries
Ensure alignment with data privacy laws
Ensure alignment with compliance standards
Collaborate with Product Management
Provide feedback on enhancements
Address unique enterprise needs
Share best practices with peers
Improve team efficiency
Improve team effectiveness
Stay informed on competitive landscape
Stay informed on regulatory changes
Stay informed on emerging technology trends
Stay informed on enterprise compliance requirements
Represent company at enterprise events
How You'll Work.
Team & Collaboration
Cross-functional teams; Global teams
Communication Scope
Translate technical concepts; Business-oriented language
Full Job Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Overview As a Solution Consultant for the CRM Hong Kong team, you will play a pivotal role in helping large organizations across Hong Kong accelerate digital transformation and enhance customer engagement through innovative CRM solutions. You will partner with Sales, Product Management, and Executive Leadership to deliver technical expertise and strategic guidance throughout the sales cycle. This role requires a deep understanding of enterprise priorities, compliance requirements, and regional business dynamics. What You’ll Do As CRM Solution Consultant, you will leverage your technical and domain expertise to develop, position, and deliver product-specific solutions during sales engagements, while supporting quarterly and annual sales objectives for your region. Key responsibilities include: * Partner with Sales as a trusted technical advisor and domain expert to support CRM solution sales * Lead discovery workshops tailored to enterprise needs, uncovering challenges such as customer lifecycle management, partner engagement, operational visibility, and omnichannel experiences. * Deliver compelling product demonstrations that showcase how our solutions align with digital transformation strategies and enterprise modernization initiatives. * Respond to technical and product-related inquiries from enterprise customers, partners, a
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