IPSY
Beauty
CRMSpecialist,Retention
Neural analysis suggests this role is
optimal for Mid+ candidates.
“CRM Specialist, Retention at IPSY. Skills: CRM, Retention marketing, Loyalty programs, Growth metrics. Execute retention programs. Support retention programs”
What You'll Achieve.
Drive revenue; Keep members engaged; Keep members growing; Keep members loyal; Increase subscription value; Deepen loyalty
Industry & Context.
Bias for action; Data-driven; Asks why; Chases the answer
What They're Looking For.
Must Have
3-6 years marketing experience, Bachelor's degree required, Experience at DTC company, Experience at subscription company, Experience at eCommerce company, Excel or Google Sheets required, Analytical fluency required
Nice to Have
Subscription economics understanding, Channel marketing experience, Beauty industry experience, Personal care industry experience, Subscription experience
What You'll Do.
Execute retention programs
Support retention programs
Deliver program analysis
Identify optimization opportunities
Surface actionable findings
Evolve loyalty program experience
Support upgrade campaign development
Target members for tier conversion
Identify upgrade moments
Identify upgrade offers
Identify upgrade messaging
Contribute to testing
Contribute to iteration
Contribute to optimization
Own operational workflows
Resolve platform issues
Support new feature launches
Collaborate on member-facing issues
Maintain cross-functional coordination
Ensure consistent member experiences
Support ad hoc initiatives
Contribute to workstreams
Act as retention subject matter contributor
How You'll Work.
Team & Collaboration
Cross-functional teams; Work across teams; Coordinate with CX; Coordinate with Tech; Coordinate with Marketing Ops; Partner with Merchandising; Partner with Product; Work with Finance; Work with Data/Analytics; Work with Creative; Work with Operations; Work with Customer Experience; Work with CRM; Work with Product; Work with Operations; Work with Customer Experience; Work with Creative; Work with Finance; Work with Data/Analytics
Communication Scope
Clear communicator; Written communication
Process & Methodology
Project management instincts
Full Job Description
ABOUT US Join us in inspiring everyone to express their unique beauty. IPSY is the beauty industry’s most powerful platform, uniting brands, creators, and hyper-engaged consumers with unprecedented access to each other through the ultimate beauty membership. Home to sample-size subscription IPSY Original, full-size subscription IPSY Extra, and quarterly, limited-edition collection IPSY Ultimate, we curate beauty for millions of members so they can play, explore, and express their unique beauty every day. We think self-discovery, self-expression, and confidence are beautiful. Agree? Then join us! Explore careers and learn more about our values, culture, and benefits across all our brands: IPSY Careers. We're proud to be a remote-first company. Our fully remote team members have the chance to live and work where they want, because we believe work should fit into your life—not the other way around. We offer monthly virtual activities, company-wide offsites, professional development, and learning sessions, to help our team members stay connected, engaged, and impactful while working virtually. United States Remote: Remote positions which may be performed in any of the states where IPSY has established a Business presence: Arizona, California, Connecticut, Florida, Illinois, Kansas, Massachusetts, Missouri, North Carolina, New York, New Jersey, Nevada, Ohio, Pennsylvania, Texas, and Washington. California Privacy Notice Beware job scams! IPSY recruiters only use @ipsy.com email addresses. We do not interview via text/message/Teams. We don't ask for software downloads (except Zoom) and we will never ask for sensitive information (like SSN/bank info). Suspect fraud? Report it to law enforcement and [email protected]. About the Role: IPSY is seeking a CRM Specialist, Retention to execute and support programs that directly drive revenue and keep members engaged, growing, and loyal to IPSY. This is a hands-on, high-impact role focused on four key areas: upgrades, loyalty (c
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