Neo Group
Information Technology and Services
CRMQualityControlSpecialist
“CRM Quality Control Specialist at Neo Group. Skills: CRM Quality Control, Testing, Validation, Bug Reporting, Process Improvement. Test and validate CRM lifecycle campaigns (FastTrack and other platforms) before launch.. Check correctness of triggers, attributes, player segmentation, campaign flows, and reward logic.”
What You'll Achieve.
improve CRM quality standards
Industry & Context.
problem-solving mindset
What They're Looking For.
Must Have
Previous experience in CRM coordination, campaign execution, or QA, Knowledge of CRM platforms (FastTrack, [Customer. io](http: //customer. io/), Optimove, or similar), Solid understanding of casino and sports betting lifecycles, attention to detail and problem-solving mindset, Effective communication skills, Ability to manage multiple projects and work independently, High organizational skills and proactive approach, Enthusiasm for continuous learning and adaptability to a fast-paced environment
Nice to Have
experience in email marketing, A testing, HTML coding, data analysis, campaign optimization
What You'll Do.
Test and validate CRM lifecycle campaigns (FastTrack and other platforms) before launch.
Check correctness of triggers
Ensure proper functioning of communications (email
onsite) and integration with CMS/external providers.
Perform testing after system updates or feature releases.
Provide final QA approval before campaign launch.
or mismatches to developers and CRM managers.
Maintain test cases and results.
Analyze campaign performance and error patterns
suggesting process improvements.
Support the CRM Retention team with insights into tested scenarios.
Conduct knowledge sharing and training to improve CRM quality standards.
How You'll Work.
Team & Collaboration
Support the CRM Retention team with insights into tested scenarios.; Report bugs, incorrect setups, or mismatches to developers and CRM managers.
Communication Scope
Effective communication skills
Process & Methodology
Ability to manage multiple projects
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