Easygo
CRMProjectSpecialist
“CRM Project Specialist at Easygo. Skills: CRM, Project Coordination, Stakeholder Management. Support CRM project delivery. Coordinate CRM projects”
What You'll Achieve.
enhance customer engagement; operational efficiency; data-driven marketing performance; drive business growth; customer satisfaction; improve system adoption and capability; maintain data integrity; minimal disruption; monitor project performance; customer engagement metrics; continuous improvement opportunities
Industry & Context.
problem-solving abilities
What They're Looking For.
Must Have
2–4 years’ experience in project coordination or CRM-related roles, understanding of CRM systems, Demonstrated experience managing multiple projects or workstreams concurrently, Excellent organisational, planning, and communication skills, Proficient in project management tools (e. g. , Jira, Trello), stakeholder management and problem-solving abilities
Nice to Have
Experience in marketing automation or customer lifecycle management, Knowledge of data governance, privacy regulations, and customer data management, Familiarity with Agile or hybrid project methodologies, Exposure to integration projects or CRM system migrations, Experience using AI tools and workflows to streamline project setup and daily operations
What You'll Do.
Support CRM project delivery
Coordinate CRM projects
Ensure CRM platform is leveraged
delivery of CRM projects
Develop project documentation
Coordinate activities between teams
Track project milestones
Design & roll out best practise processes
Streamline relationship with teams
Facilitate communication between users
Provide support and training for CRM users
Assist in configuration
Identify opportunities for automation
Collaborate with IT and CRM administrators
Ensure CRM updates are implemented
Support creation and maintenance of CRM dashboards
Ensure CRM data quality
Assist in post-project reviews
Contribute to development and documentation
Research CRM best practices
Support change management activities
How You'll Work.
Team & Collaboration
Acts as the link between technical teams, marketing, and customer operations; Coordinate activities between internal teams, vendors, and external partners; Streamline relationship with Casino, Customer Service, Sportsbook, Product, Payments and marketing teams; Facilitate communication between business users and technical teams; Collaborate with IT and CRM administrators
Communication Scope
communication skills
Process & Methodology
Project Coordination, planning, execution, delivery, project documentation, timelines, stakeholder maps, risk registers, milestones, dependencies, deliverables, project management tools, stakeholder management, problem-solving abilities, Agile, hybrid project methodologies, integration projects, CRM system migrations
Applying for this CRM Project Specialist role?
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