Stella Mccartney
Luxury Fashion
CRMManager
“CRM Manager at Stella Mccartney. Skills: CRM, Client Engagement, Customer Data Analysis. Define and implement CRM strategy. Drive customer retention”
What You'll Achieve.
strengthening customer loyalty; increasing client lifetime value; supporting overall business performance; commercial performance; retention; reactivation; engagement; conversion
Industry & Context.
analytical capabilities; data analysis
What They're Looking For.
Must Have
3–5 years of experience in CRM, Client Engagement or Customer Marketing within luxury or premium brands, understanding of luxury customer behaviour and clienteling dynamics, Experience in customer segmentation, CRM strategy and performance analysis, Commercial mindset with analytical capabilities, Excellent communication and stakeholder management skills, Familiarity with CRM platforms and omnichannel customer engagement, Fluent English required
What You'll Do.
Define and implement CRM strategy
Drive customer retention
Develop customer segmentation strategies
Analyse CRM performance
Translate customer insights
Oversee CRM campaigns
Ensure CRM initiatives support brand
Partner with retail teams
Define CRM guidelines
Monitor and optimise CRM KPIs
How You'll Work.
Team & Collaboration
acts as a strategic link between Brand, Client Engagement and Retail teams; cross-functional collaboration; Partner with retail teams to strengthen clienteling practices
Communication Scope
Excellent communication and stakeholder management skills
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