Polymarket
prediction market
CRMManager
Neural analysis suggests this role is
optimal for Mid candidates.
“CRM Manager at Polymarket. Skills: CRM Manager, retention strategy, lifecycle marketing, growth marketing. Own end-to-end retention strategy across the customer lifecycle for Polymarket's US App and Polymarket.com. Build and optimize email, push, in-app, and SMS campaigns to drive conversion across company initiatives”
What You'll Achieve.
drive conversion, engagement, and reactivation; increase engagement around key events, markets, and moments; proof it moved the needle
Industry & Context.
analytical instincts — comfortable working with cohorts, funnels, and experimentation
Comfortable working non-traditional hours around live events and breaking news, including evenings and weekends
What They're Looking For.
Must Have
3–6+ years of experience in retention, lifecycle, or growth marketing, Hands-on experience with common CRM platforms used to build customer journeys, Experience owning retention across web and mobile, analytical instincts — comfortable working with cohorts, funnels, and experimentation, Deep understanding of segmentation, personalization, and orchestration strategy, Clear communicator who can move quickly in a high-velocity, event-driven product, Comfortable working non-traditional hours around live events and breaking news, including evenings and weekends
Nice to Have
Experience with trading, OSBs, crypto, or real-time marketplaces
What You'll Do.
Own end-to-end retention strategy across the customer lifecycle for Polymarket's US App and Polymarket.com
Build and optimize email
and SMS campaigns to drive conversion across company initiatives
Design programs covering engagement
Develop micro-segmentation strategies to deliver the right message
right moment — with proof it moved the needle
Own real-time triggered messaging tied to live market events
ensuring Polymarket is always relevant when it matters most
Partner closely with Product on feature adoption
notification strategy
and real-time messaging systems
Collaborate with Data on modeling
and predictive segmentation
data-driven experiments to increase engagement around key events
Define and track core retention report weekly to marketing leadership and product on performance
How You'll Work.
Team & Collaboration
Partner closely with Product on feature adoption, notification strategy, and real-time messaging systems; Collaborate with Data on modeling, cohort analysis, and predictive segmentation
Communication Scope
Clear communicator who can move quickly in a high-velocity, event-driven product
Full Job Description
ABOUT POLYMARKET Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. We're growing fast — both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. ABOUT THE ROLE Polymarket is looking for a CRM Manager to own end-to-end retention strategy across the customer lifecycle for Polymarket's US App and Polymarket.com http://Polymarket.com. You'll build and optimize campaigns across email, push, in-app, and SMS — driving conversion, engagement, and reactivation across one of the fastest-moving products in media and finance. This role sits at the intersection of marketing, product, and data. You'll run fast experiments, develop micro-segmentation strategies, and ensure Polymarket is always relevant when live markets and breaking news create moments that matter. WHAT YOU'LL DO - Own end-to-end retention strategy across the customer lifecycle for Polymarket's US App and Polymarket.com http://Polymarket.com - Build and optimize email, push, in-app, and SMS campaigns to drive conversion across company initiatives - Design programs covering engagement, cross-sell, churn mitigation, and reactivation - Develop micro-segmentation strategies to deliver the right message, right channel, right moment — with proof it moved the needle - Own real-time triggered messaging tied to live market events, ensuring Polymarket is always relevant when it matters most - Partner closely with Product on feature adoption, notification strategy, and real-time messaging systems - Collaborate with Dat
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