Penn State University
CRMManager
“CRM Manager at Penn State University. Skills: CRM strategy, Stakeholder management, Program management, Salesforce. Lead CRM initiatives. Execute strategy”
What You'll Achieve.
Maximize institutional impact
Industry & Context.
Business analysis; Needs assessment
Funded for 3 years
What They're Looking For.
Must Have
8+ years of relevant experience, 3+ years of supervisory experience, Bachelor's Degree, Previous Salesforce experience
Nice to Have
Experience working in higher education, Cvent familiarity, LinkedIn Sales Navigator familiarity, Leadership across multiple teams, Ability to communicate with influence, Familiarity with project management methodologies, Familiarity with business analyst methodologies
What You'll Do.
Serve as primary communicator
Represent initiatives to stakeholders
Participate in governance groups
Ensure alignment with strategy
Prioritize Salesforce
Conduct business analysis
Prioritize CRM initiatives
Manage roadmap execution
Manage project delivery
Prioritize initiatives
Support collaboration
Establish data standards
Ensure data integrity
Support data environment development
Partner on software selection
Partner on procurement
Partner on implementation
Partner on contract management
Manage CRM team members
Oversee professional development
Perform system administration
How You'll Work.
Team & Collaboration
Partner with stakeholders; Work alongside professionals; Partner with IT Strategic Partner; Work with Enterprise ECRM team; Collaborate with units
Communication Scope
Written communication; Verbal communication; Presentation skills
Process & Methodology
Roadmap planning, Project delivery, Business analysis methodologies
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