OANDA
FinTech
CRMManager
Neural analysis suggests this role is
optimal for Senior candidates.
“CRM Manager at OANDA. Skills: CRM, Multi-channel strategy, Client lifecycle. Design, execute, and optimise lifecycle and in-life campaigns. Create clear, concise briefs”
What You'll Achieve.
Drive conversions across the Client’s life stages; Align CRM efforts with broader business goals; Drive efficiency
Industry & Context.
Evaluate current workflows; Suggest/implement new ways of working
What They're Looking For.
Must Have
Min. 7 years of hands-on experience, Proven track record in multi-channel strategy (Email, Push, In-App, SMS), experience with CRM orchestration platforms, Demonstrated ability to take the initiative, lead cross-functional projects and influence stakeholders, Strategic thinking with a "perfectionist" approach to execution and compliance, Passion for the Client experience and dedication to creating impactful, relevant journeys
Nice to Have
Working experience in FinTech, trading sector, or highly regulated global industries
What You'll Do.
and optimise lifecycle and in-life campaigns
Evaluate current workflows
Suggest/implement new ways of working
Maintain a understanding of marketing compliance
Present your results and roadmap
How You'll Work.
Team & Collaboration
Work cross-collaboratively with Marketing, Sales, Client Experience, Data, and Product Teams; Influence stakeholders
Communication Scope
Create clear, concise briefs; Present your results and roadmap
Process & Methodology
Lead cross-functional projects
Full Job Description
**Fancy helping to shape the future of FinTech?** We have always been innovators. In 1996 we were the first company to share exchange rate information, free of charge on the internet. Today, we are a world leading online trading group. **Join us to:** * Help build the future of online trading * Be part of a culture driven by integrity and global impact * Become part of an award-winning company - check out our full list of awards [here](https://www.oanda.com/group/about-us/awards/) **We are only as good as our people. Luckily, our people are the best. Join us!** **How do we work?** Hello CRM Experts! Joining us you will be a part of a global Marketing Team and you will report in the Head of CRM in London. This isn't a role for a passenger. We are looking for an A-player - someone who doesn't just execute tasks but takes the lead, challenges the status quo, and builds world-class regional and global ecosystems. You will be the architect of the Client lifecycle, using data to build sophisticated, multi-channel journeys, and in-life campaigns that drive impact on a global scale. We work in a hybrid model - we would love to meet you in the office 3 times a week with respect to your own commitments. ****In this role, you will:**** * Design, execute, and optimise lifecycle and in-life campaigns to drive conversions across the Client’s life stages. * Act as a central pillar of the organisation; you will work cross-collaboratively with Marketing, Sales, Client Experience, Data, and Product Teams to align CRM efforts with broader business goals. * Create clear, concise briefs that inspire our Creative and Content Teams. * Evaluate current workflows, confidently challenge existing processes, and suggest/implement new ways of working to drive efficiency. * Maintain a strong understanding of marketing compliance and execute every campaign with absolute excellence and attention to detail. * Analyse data, report on KPIs, and present your results and roadmap in team meetings and to
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