Wynn Resorts
Gambling And Casinos
CRMDeveloperMicrosoftDynamics365
“CRM Developer - Microsoft Dynamics 365 at Wynn Resorts. Skills: Microsoft Dynamics 365 CRM, Dynamics 365 Contact Center, Power Platform, Azure, C#, .NET, JavaScript, React, MS SQL. Drive the implementation, customization, and ongoing development of Microsoft Dynamics 365 Customer Service and Dynamics 365 Contact Center platform. Design, configure, and develop solutions within Microsoft Dynamics 365 Customer Service and Dynamics 365 Contact Center”
What You'll Achieve.
Deliver high-quality CRM solutions that directly improve agent productivity and customer experience
Industry & Context.
Troubleshoot and resolve integration issues between Avaya and Dynamics 365
What They're Looking For.
Must Have
4+ years of hands-on experience with Microsoft Dynamics 365 CRM (Customer Service module), experience with Dynamics 365 Contact Center / Customer Service workspace / Omnichannel for Customer Service, Proficiency in Dataverse data modeling — entities, relationships, security roles, business rules, Solid understanding of Dynamics 365 customization: plugins (C#), JavaScript web resources, Power FX, Hands-on experience with Azure Data Factory (ADF) for data movement and transformation, Hands-on expertise in C#,. NET, JavaScript, React MS SQL, CRM SDK, and developer toolkit, Experience in workflows, plugins, business rules, and CRM administration, Working knowledge of Azure SQL Database — schema design, stored procedures, query optimization, Experience with Azure Entra ID — app registrations, OAuth 2. 0, service-to-service authentication, Familiarity with Avaya contact center platforms and CTI integration patterns, Power Automate skills — cloud flows, desktop flows, approval workflows, Experience with Microsoft Copilot Studio (Power Virtual Agents) for bot development and agent-assist scenarios
Nice to Have
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate or equivalent, Microsoft Power Platform Developer Associate certification, Experience with Azure Logic Apps, Azure Service Bus, or Event Grid, Knowledge of call center KPIs and contact center operational workflows (AHT, FCR, CSAT), Exposure to Salesforce or other CRM platforms for comparative design context, Experience with CI/CD pipelines for Dynamics 365 using Azure DevOps or GitHub Actions, Familiarity with Power BI for CRM reporting and dashboards
What You'll Do.
Drive the implementation
and ongoing development of Microsoft Dynamics 365 Customer Service and Dynamics 365 Contact Center platform
and develop solutions within Microsoft Dynamics 365 Customer Service and Dynamics 365 Contact Center
Build and maintain custom plugins
Lead and support end-to-end CRM implementation projects
Create and manage model-driven apps
Configure and develop features within Dynamics 365 Contact Center
Integrate Avaya telephony systems with Dynamics 365
Manage and optimize channel routing
Troubleshoot and resolve integration issues between Avaya and Dynamics 365
Build and maintain Power Automate flows
Configure and extend Microsoft Copilot Studio bots
Design and maintain data models in Microsoft Dataverse
Develop and manage data pipelines using Azure Data Factory (ADF)
Work with Azure SQL DB for reporting data stores
and CRM data extensions
Implement and manage identity and access configurations using Azure Entra ID
Develop and maintain backend components
Utilize Azure services and Power Platform tools for system integration
Develop and maintain APIs and connectors
How You'll Work.
Team & Collaboration
Work closely with business stakeholders; Work closely with architects; Work closely with operations teams
Process & Methodology
Lead and support end-to-end CRM implementation projects including requirements gathering, design, development, testing, and deployment
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