Betsson Group
iGaming
CRMCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“CRM Coordinator at Betsson Group. Manage global promotions projects. Maintain communications with stakeholders”
Industry & Context.
After-Hours Support
What They're Looking For.
Must Have
At least one years’ experience, Experience working with Jira, Experience working with html, Experience working with excel, Genuine interest in online Casino, Good project management skills, Excellent written skills in English, Excellent verbal skills in English, Understanding of player bonuses, Understanding of player incentives, Proficiency in CRM tools, Proficiency in email marketing platforms, Experience in multi-brand environment, Experience in multi-market environment
Nice to Have
Proficiency in Spanish, Proficiency in Portuguese, Proficiency in Greek, Proficiency in Estonian, Proficiency in Latvian
What You'll Do.
Manage global promotions projects
Maintain communications with stakeholders
Oversee promotions calendar execution
Configure player rewards and bonuses
Localise global promotions material
Transform mechanics into local messages
Upload customer-facing communications
Test customer-facing communications
Ensure assets are QA'd
Monitor promotions display
Ensure customer journey works
Act as contact for support team
Collaborate with support team
Provide afterhours support
How You'll Work.
Team & Collaboration
Work with regional teams; Work with branding team; Collaborate with local copywriters; Collaborate with support team
Communication Scope
Written skills; Verbal skills
Process & Methodology
JIRA
Full Job Description
Betsson Group is seeking a self-driven and detail-oriented CRM coordinator with a "can-do" attitude to join our Global CRM & Engagement department. This is a fantastic opportunity to become part of an amazing team of CRM enthusiasts. In this role, you'll execute global promotions across multiple brands and markets designed to engage and entertain the group’s wider customer base beyond the game play. Key Responsibilities Project Management: Use JIRA to manage global promotions projects and tasks, and to maintain effective communications with all teams and relevant stakeholders. Execution: Oversee the end-to-end execution of the global promotions calendar. Player Rewards: Configuration of player rewards and bonuses in the campaign systems. Localisation: Collaborate with local copywriters to ensure full localisation of global promotions material, transforming global mechanics into local messages. Quality Assurance: Upload and test customer-facing communications (e.g., SMS, emails, landing pages, onsite messages, banners push notifications, etc.) for promotions, ensuring all assets are fully QA'd, approved, and ready for the scheduled launch. Monitoring: Monitor the ‘shop window’ to ensure all promotions are showing correctly across our products, and that the customer journey is working as intended. Support: Act as the main point of contact for our support team regarding customer queries related to global promotions and collaborate closely with them to optimise the customer journeys to reduce contact-drivers. After-Hours Support: In addition to standard office hours, you will also work on a roster along with other Global Promotions CRM Coordinators to provide afterhours support on any incidents relating to CRM promotions. Requirements Regions: Work with regional teams on global promotions localisation. Design & Branding: Work with the branding team on the propositions of promotions, to ensure creative output in line with promotional goals. CRM Projects & Solutions: Offe
Applying for this CRM Coordinator role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Betsson Group?
Real rants from real employees. Read before you apply.