Inetum
Financial Services
CRM/CLMApplicationSupportEngineer
Neural analysis suggests this role is
optimal for executive candidates.
“CRM/CLM Application Support Engineer at Inetum. Skills: CRM/CLM platform support, Incident management, Troubleshooting, ITIL practices. Provide Level 2 support. Perform daily monitoring”
Industry & Context.
Troubleshooting; Root cause analysis; Technical analysis; Functional analysis
What They're Looking For.
Must Have
2-5 years application support experience, Support business-critical applications, Support web applications, Support APIs, Support distributed systems, Knowledge of relational databases, Analyze logs, Investigate incidents, Perform troubleshooting, Familiarity with CI/CD tools, Experience with Windows environments, Experience with Unix/Linux environments, Basic scripting skills
Nice to Have
Experience in banking, Experience in financial services, NET / C# development experience, Knowledge of Microsoft Dynamics 365, Familiarity with monitoring tools, PowerShell scripting skills, Python scripting skills
What You'll Do.
Provide Level 2 support
Perform daily monitoring
Perform operational checks
Coordinate escalation
Execute configuration changes
Validate configuration changes
Ensure platform stability
Ensure platform availability
Perform root cause analysis
Investigate functional incidents
Investigate technical incidents
Troubleshoot distributed systems
Maintain operational documentation
Improve operational documentation
Identify system weaknesses
Enhance operational processes
Contribute to automation
How You'll Work.
Team & Collaboration
Collaborate with Business teams; Collaborate with Development teams; Collaborate with Infrastructure teams; Collaborate with Data teams; Liaise between teams
Communication Scope
Communicate incidents; Communicate impacts; Communicate resolutions
Process & Methodology
ITIL processes, Incident Management, Problem Management, Change Management
Full Job Description
Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide. If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be part of Inetum! We are looking for a CRM/CLM Application Support Engineer to ensure the operational stability, reliability, and performance of the CRM/CLM platform and its ecosystem. This is a RUN-focused role , centered on incident management, technical and functional analysis, service continuity, and user support within an international environment. You will collaborate closely with Business, Development, Infrastructure, and Data teams to maintain smooth operations and drive continuous improvement. Key Responsibilities RUN Operations & Application Support (Core Mission) * Provide Level 2 support for CRM/CLM applications and related components * Perform daily monitoring, operational checks, and validation of data flows * Analyze, qualify, and resolve incidents impacting the platform * Coordinate escalation to Level 3 or vendors when required * Execute and validate deployments, configuration changes, and releases * Ensure platform stability and availability following ITIL practices (Incident, Problem, Change) Analysis & Troubleshooting * Perform root cause analysis (RCA) for recurring issues * Investigate functional and technical incidents raised by business teams * Analyze integrations and interfaces (APIs, files, workflows, data sync, schedulers) * Troubleshoot distributed systems using logs and monitoring tools Continuous Improvement & Industrialization * Maintain and improve operational documentation (runbooks, SOPs, guides) * Identify system weaknesses and propose improvements * Enhance monitoring, alerting, and operational processes
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