CRMBusinessAnalyst(Salesforce)

pureIntegration is a technology consulting firm with 22 years of experience servicing Fortune 100 clients headquartered in the DC area. We serve clients in the fastest-growing industry of communications, media, and entertainment. We are looking for a CRM Business Analyst to support CRM (SFDC) Operations in scaling the systems, workflows, and data infrastructure that power our client’s Ads Sales. This role sits at the intersection of sales operations, CRM administration, and business analysis — translating field sales needs into structured, documented requirements and supporting the execution of CRM enhancements across global markets. The right candidate is analytically rigorous, highly organized, and comfortable working in a fast-moving environment where priorities shift and ambiguity is the norm. They bring a practitioner's understanding of CRM systems and sales workflows, and they know how to work cross-functionally to get things done without direct authority. This position is fully remote within the U.S. and is a W-2 hourly engagement for 6 months, with a likelihood of extension. The hourly rate is $60 -$70/hr . Candidates will be paid based on their work experience and skills. Candidates are also eligible for limited benefits such as health insurance, professional development, training, our referral bonus program, and our wellness program. Responsibilities Requirements & Documentation * Gather, validate, and document business requirements from regional teams, translating local market needs into structured, scalable enhancement requests * Maintain the CRM workflow documentation library, ensuring it reflects current system state and is accessible to field teams and stakeholders * Support the development and maintenance of CRM policies and governance documentation CRM Operations Support * Serve as a day-to-day operational resource for CRM workflow execution, supporting the vendor operations team and handling escalated issues requiring deeper system knowledge * Assi