ServiceNow
AI-enhanced technology
CRMArchitect
Neural analysis suggests this role is
optimal for not-applicable candidates.
“CRM Architect at ServiceNow. Skills: CRM Transformation, Solution Architecture, ServiceNow, Stakeholder Management. Consult and Advise. Design and architect solutions”
What You'll Achieve.
achieve/exceed business results; value realization
Industry & Context.
Make sense of complex or contradictory information to effectively solve problems; problem-solving skills
What They're Looking For.
Must Have
AI, CRM Transformation Experience, Implementation Service Expertise, Consultative Mindset, Stakeholder Management, Technical Acumen, User Experience, Analytical Skills
Nice to Have
ServiceNow Knowledge, Salesforce certifications, ServiceNow certifications
What You'll Do.
Design and architect solutions
Analyze current state
Improve ways of working
Drive and develop plans
How You'll Work.
Team & Collaboration
Collaborate closely with stakeholders; Work closely with IT, operations, business stakeholders, product, and other external and internal teams; Sharing knowledge with the team and clients
Communication Scope
Excellent communication skills; engage and influence stakeholders at all levels; communicate technical concepts to non-technical audiences
Process & Methodology
drive complex projects from concept to completion
Full Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. As a CRM Architect , you will play a vital role in our CRM strategy by supporting our enterprise customers throughout their ServiceNow journey, defining the business value and tailoring end-to-end solution architecture to their specific needs, business model, value chains, and streams. You will collaborate closely with stakeholders to understand their strategic objectives, bring industry best practices for common challenges and use cases, map these to ServiceNow Industry Solutions, and help the customer understand the value of ServiceNow compared to competitors. You will also document and guide the delivery of transformative ServiceNow implementations, leveraging your experience and knowledge of the telecommunications industry. Key Responsibilities: Consult and Advise: Engage with senior VP+ stakeholders to understand their short-term and long-term goals and challenges, providing expert advice both in pre-sales and delivery capability on how ServiceNow can optimize their operations. Solution Design : Design and architect end-to-end solutions using ServiceNow Industry products that align with business requirements and Industry best practices, with strong focus on service management, customer service, automation, and user experience, clearly defining the value of ServiceNow. Process Improvement: Proactively analyze the current state and identify new options for improving ways of work
Applying for this CRM Architect role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about ServiceNow?
Real rants from real employees. Read before you apply.