ServiceNow
Information Technology And Services
CRMArchitect
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“CRM Architect at ServiceNow. Skills: CRM Transformation, ServiceNow, Solution Architecture, Stakeholder Management. Support enterprise customers. Define end-to-end solution architecture”
What You'll Achieve.
achieve/exceed business results; value realization
Industry & Context.
Make sense of complex or contradictory information to effectively solve problems; problem-solving skills
What They're Looking For.
Must Have
Experience in leveraging or critically thinking about how to integrate AI into work processes, Proven experience leading or contributing to end-to-end CRM transformation initiatives, Proven experience as a Presales Architect, Solution, Platform Architect, or Principal Consultant in competitive solutions, Understanding of service management and customer service processes, Consultative Mindset, problem-solving skills, Stakeholder Management, Technical Acumen, Understanding of integration, data models, and process automation, Ability to communicate technical concepts to non-technical audiences, User Experience, Analytical Skills, Experience in analyzing business processes, creating workflow diagrams, documenting requirements
Nice to Have
ServiceNow Knowledge, Customer Service Management (CSM), Field Service Management (FSM), IT Service Management (ITSM), Willingness to learn and become certified in ServiceNow, Salesforce certifications, ServiceNow certifications, CSA, CIS-CSM
What You'll Do.
Support enterprise customers
Define end-to-end solution architecture
Tailor architecture to needs
Collaborate with stakeholders
Understand strategic objectives
Map to ServiceNow Industry Solutions
Document transformative implementations
Guide transformative implementations
Consult and Advise senior stakeholders
Understand goals and challenges
Provide expert advice
Design and architect end-to-end solutions
Align with business requirements
Focus on service management
Focus on customer service
Focus on user experience
Define value of ServiceNow
Analyze current state
Identify options for improvement
Achieve/exceed business results
Solve complex problems
business stakeholders
Ensure solutions align with needs
Implement solutions effectively
Position cross-product solutions
Develop adoption plans
Keep up to date on trends
Share knowledge with team and clients
How You'll Work.
Team & Collaboration
Collaborate closely with stakeholders; Work closely with IT, operations, business stakeholders, product, and other external and internal teams; Share knowledge with the team and clients
Communication Scope
Excellent communication skills; ability to engage and influence stakeholders at all levels; communicate technical concepts to non-technical audiences
Process & Methodology
drive complex projects from concept to completion
Full Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. As a CRM Architect , you will play a vital role in our CRM strategy by supporting our enterprise customers throughout their ServiceNow journey, defining the business value and tailoring end-to-end solution architecture to their specific needs, business model, value chains, and streams. You will collaborate closely with stakeholders to understand their strategic objectives, bring industry best practices for common challenges and use cases, map these to ServiceNow Industry Solutions, and help the customer understand the value of ServiceNow compared to competitors. You will also document and guide the delivery of transformative ServiceNow implementations, leveraging your experience and knowledge of the telecommunications industry. Key Responsibilities: Consult and Advise: Engage with senior VP+ stakeholders to understand their short-term and long-term goals and challenges, providing expert advice both in pre-sales and delivery capability on how ServiceNow can optimize their operations. Solution Design : Design and architect end-to-end solutions using ServiceNow Industry products that align with business requirements and Industry best practices, with strong focus on service management, customer service, automation, and user experience, clearly defining the value of ServiceNow. Process Improvement: Proactively analyze the current state and identify new options for improving ways of work
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