Baltimore Orioles
Major League Baseball
CRMAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“CRM Analyst at Baltimore Orioles. Skills: CRM system administration, data analysis, reporting, SQL. Maintaining and enhancing CRM environment. Ensuring data accuracy, consistency, and alignment across sales, marketing, ticketing, and analytics platforms”
What You'll Achieve.
Improve revenue performance; Improve operational efficiency; Reduce manual work; Improve data reliability; Strengthen how the organization uses data
Industry & Context.
analytical and problem-solving skills; ability to interpret data, identify patterns, and translate findings into actionable insights
What They're Looking For.
Must Have
2+ years of hands-on experience supporting or administering a CRM platform, Experience working with CRM and related data sources to support sales, marketing, ticketing, or customer engagement workflows, Demonstrated ability to build clear, accurate dashboards and reports using data visualization tools, analytical and problem-solving skills, with the ability to interpret data, identify patterns, and translate findings into actionable insights, High proficiency in Excel and SQL, working understanding of relational databases, working understanding of data warehousing concepts, working understanding of data integration workflows, Excellent written and verbal communication skills, ability to collaborate effectively with both technical and non-technical stakeholders at all levels of the organization, Highly organized and detail-oriented, ability to manage multiple priorities in a fast-paced, deadline-driven environment
Nice to Have
Salesforce preferred, Curiosity and initiative to learn new tools, stay current on CRM and analytics trends, continuously improve systems and processes
What You'll Do.
Maintaining and enhancing CRM environment
Ensuring data accuracy
and alignment across sales
and analytics platforms
Transforming fan and customer data into reliable reporting
and operational workflows
Supporting CRM administration
and campaign execution
Serving as the primary business owner and first line of support for the CRM system
and day-to-day operations of the CRM system
Ensuring CRM processes support fan engagement
Building targeted lead lists
and campaigns using CRM and integrated data sources
Developing and maintaining reports
and analyses to track sales activity
and other key performance indicators
Analyzing and synthesizing CRM
and sponsorship data to deliver actionable insights
Supporting the development and execution of a CRM roadmap
Identifying and implementing process improvements and automation
Managing data-related issues with third-party vendors and internal technical partners
Creating and maintaining clear documentation for CRM processes
and reporting standards
Gathering and incorporating user feedback to improve CRM usability
Staying current on CRM tools
and recommending enhancements
How You'll Work.
Team & Collaboration
Partnering closely with cross-functional teams; Collaborating effectively with both technical and non-technical stakeholders at all levels of the organization
Communication Scope
Excellent written and verbal communication skills; ability to collaborate effectively with both technical and non-technical stakeholders at all levels of the organization
Full Job Description
Job Title: CRM Analyst Reports to: Director, Business Analytics Department: Strategy & Analytics Location: Baltimore, MD Type: Full-time, Exempt Position Summary: The Baltimore Orioles organization is a storied Major League Baseball franchise with a proud tradition, passionate fans, and a deep connection to Baltimore. Under new leadership, the team is entering an exciting chapter focused on building a winning tradition, delivering a world-class fan experience, fostering innovation, and making a meaningful impact in our community. We are seeking a CRM Analyst to help the Orioles better understand, engage, and grow our fan base through data and systems. In this role, you will be responsible for maintaining and enhancing our CRM environment, ensuring data accuracy, consistency, and alignment across sales, marketing, ticketing, and analytics platforms. This position enables data-driven decision-making by transforming fan and customer data into reliable reporting, insights, and operational workflows. You will partner closely with cross-functional teams to support CRM administration, integrations, reporting, and campaign execution. The ideal candidate is analytical, detail-oriented, and proactive, with experience working in CRM systems (e.g., Salesforce), managing data quality, and using data to drive measurable business outcomes. Key Responsibilities: Support Fan Engagement and Revenue Operations Serve as the primary business owner and first line of support for the CRM system, including configuration, data quality, user access, training, and day-to-day operations Partner with ticketing and corporate partnerships teams to ensure CRM processes support fan engagement, sales execution, and revenue tracking Build targeted lead lists, segments, and campaigns using CRM and integrated data sources Enable Data-Driven Decision-Making Develop and maintain reports, dashboards, and analyses to track sales activity, pipelines, renewals, invoicing, and other key performance indicators
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