Anaheim Ducks Hockey Club, LLC
CRMAnalyst
“CRM Analyst at Anaheim Ducks Hockey Club, LLC. Skills: CRM, Data analysis, Reporting. Maintain and optimize CRM system. Provide customized user experience”
What You'll Achieve.
Identify trends; Identify revenue opportunities; Measure campaign performance; Provide recommendations for optimization
Industry & Context.
Problem-solving
On-site
What They're Looking For.
Must Have
Bachelor's degree, 3-4 years CRM experience, SQL skills, quantitative and statistical modeling skills
Nice to Have
2 years complex databases experience, Python experience is a plus, GCP Professional Data Engineer, AWS Data Analytics, Databricks Certified, dbt Certified
What You'll Do.
Maintain and optimize CRM system
Provide customized user experience
Monitor customer data quality
Maintain data hygiene
Provide database quality control
Analyze ticketing data
Analyze customer behavior data
Identify revenue opportunities
Develop audience segmentation strategies
Monitor customer lifecycle metrics
Track key business performance indicators
Identify data inconsistencies
Address data inconsistencies
Lead sales campaign tracking
Distribute sales leads
Identify upsell opportunities
Measure campaign performance
Provide recommendations for optimization
Support lead scoring models
Support customer propensity analyses
Provide insights on ticket purchasing behavior
Provide insights on attendance patterns
Provide insights on fan engagement
Analyze information needs
Assist in report specifications
Support database applications
Support automated events
Support customized forms
Support customized reports
Investigate data inconsistencies
Resolve data inconsistencies
Investigate reporting inconsistencies
Resolve reporting inconsistencies
Develop data entry procedures
Implement data entry procedures
Develop data collection procedures
Implement data collection procedures
Develop reporting procedures
Implement reporting procedures
Analyze fan-related data
Facilitate customer data acquisition
Integrate customer data
Troubleshoot CRM-related issues
Ensure systems meet team needs
Provide dashboard creation support
Assist with campaign management
Provide CRM-related support
Perform ad hoc analysis
How You'll Work.
Team & Collaboration
Work closely with OCSE CRM Product Owner; Work with users
Communication Scope
Written presentation skills; Oral presentation skills
Process & Methodology
Project management skills
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