Major League Baseball
CRMAdministrator,CustomerExperience(Seasonal)
“CRM Administrator, Customer Experience (Seasonal) at Major League Baseball. Skills: CRM, Salesforce, Customer Success. Configure case routing. Configure email-to-case”
What They're Looking For.
Must Have
Solid understanding of contact center processes, Experience configuring case routing, Experience configuring email-to-case, Experience configuring live agent/chat, Experience configuring knowledge base, Ability to create effective reports, Ability to create effective dashboards, Analytical skills, Communication skills, Comfortable working in a fast-paced environment, Comfortable working in a customer-first environment, Must be available to work on-site in NYC
Nice to Have
Salesforce Service Cloud certification preferred, Experience building public facing support sites within Salesforce a plus, Experience with API integrations, Experience with telephony tools, Knowledge of Omni-Channel, Knowledge of Macros, Knowledge of Agentforce, Knowledge of Einstein Bots, Familiarity with customer feedback tools, Familiarity with CSAT, Familiarity with QA workflows
What You'll Do.
Configure case routing
Configure email-to-case
Configure live agent/chat
Configure knowledge base
Build public facing support sites
Create effective reports
Create effective dashboards
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