Barclays
Investment Banking
CreditRiskSpecialist-SRE
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Credit Risk Specialist - SRE at Barclays. Skills: monitoring and maintain the bank’s critical technology infrastructure, resolve more complex technical issues, minimising disruption to operations, SQL, Database Technologies, Unix, Windows, ITIL concepts and best practices, configuration management tools, reporting, batch monitoring tools. Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the suppor”
What You'll Achieve.
minimising disruption to operations; improve the service to customers and stakeholders; ensure optimal performance; maintain stability and drive efficiency; deliver on work that impacts the whole business function; deliver to a consistently excellent standard; meet required outcomes; support the resolution of escalated issues; strengthening controls in relation to the work done; achievement of the objectives of the organisation sub-function; keep up to speed with business activity and the business strategy
Industry & Context.
resolve more complex technical issues; Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues; solve problems creatively and effectively
This role is based in Pune office.
What They're Looking For.
Must Have
Hands-on/technical experience with high proficiency in SQL, Hands-on/technical experience with high proficiency in Database Technologies, Hands-on/technical experience with high proficiency in Unix, Hands-on/technical experience with high proficiency in Windows, Hands-on/technical experience primarily in Investment Banking domain, Experience with ITIL concepts and best practices, Experience of using configuration management tools, Experience of using reporting tools, Experience in batch monitoring tools
Nice to Have
Service Management Tool - Service First / SNOW, Autosys, Good understanding of ITIL methodologies as applicable to Application Management function, project management skills, Understands follow-the-sun model, experience in working with India and offshore teams, risk and controls, change and transformation, business acumen, strategic thinking, digital and technology
What You'll Do.
Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
Develop the support model and service offering to improve the service to customers and stakeholders
Execution of preventative maintenance tasks on hardware and software
utilisation of monitoring tools/metrics to identify
prevent and address potential issues and ensure optimal performance
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference
self-service opportunities and knowledge sharing
Analysis of system logs
error messages and user reports to identify the root causes of hardware
software and network issues
and providing a resolution to these issues by fixing or replacing faulty hardware components
reinstalling software
or applying configuration changes
monitoring enhancements
business continuity management
front office specific support and stakeholder management
Identification and remediation or raising
through appropriate process
of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
Actively tune monitoring tools
and alerting to ensure issues are known when they occur
How You'll Work.
Team & Collaboration
Collaborate closely with other functions/ business divisions; Lead a team performing complex tasks; Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes; If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard; OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments; They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes; Consult on complex providing advice to People Leaders to support the resolution of escalated issues; Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function; Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy
Communication Scope
Communicate complex information
Process & Methodology
project management skills
Full Job Description
# **Job Description** **Purpose of the role** To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. **Accountabilities** * Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. * Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. * Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. * Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. * Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. * Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. * Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. **Assistant Vice President Expectations** * To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. * Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole
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