Agl
Energy
CreditFunctionalAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Credit Functional Analyst at Agl. Skills: Credit management, Collections strategy, Dunning framework. Own consumer collections strategy. Govern consumer collections strategy”
What You'll Achieve.
Continuously improve debt performance; Continuously improve revenue performance; Positively impact debt book; Positively impact customer experience
Industry & Context.
Analyse processes; Recommend a solution; Drive the solution to completion
What They're Looking For.
Must Have
Process knowledge in credit management, Process knowledge in collections, Understanding of dunning process, Understanding of collection strategies, Ability to analyse processes, Ability to recommend a solution, Ability to drive solution to completion, Proven experience as a business analyst, Proven experience as an operational analyst
Nice to Have
Prior exposure to Salesforce, Prior exposure to SAP ISU, Prior exposure to CRM, SQL knowledge, ERP platforms knowledge
What You'll Do.
Own consumer collections strategy
Govern consumer collections strategy
Own dunning framework
Govern dunning framework
Ensure process integrity
Ensure effective execution
Drive debt performance
Drive revenue performance
Remediate 90+ aged balances
Monitor metrics proactively
Deliver regulatory changes
Deliver functional changes
Manage process exceptions
Execute performance strategies
Improve debt performance
Improve revenue performance
Develop action plan for 90+ aged balances
Develop action plan for top debtors remediation
Investigate debt performance reports
Analyse debt performance reports
Interpret regulatory changes
Document regulatory changes
Interpret functional changes
Document functional changes
Implement debt performance initiatives
How You'll Work.
Team & Collaboration
Credit and Affordability team
Communication Scope
Written communication; Verbal communication
Full Job Description
**Join the change. Electrify your future!** We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career. Join the change. Electrify your future. **About the role** The Credit and Affordability team are looking for a Credit Functional Analyst to join their team based in Melbourne. As a credit functional Analyst, you will be responsible for owning and governing the consumer collections strategy and dunning framework, ensuring process integrity, compliance, and effective execution across the portfolio. You will also be driving debt and revenue performance through targeted strategies, including remediation of 90+ aged balances, proactive monitoring of metrics and delivering regulatory and functional changes, manage process exceptions to make us future fit and ensure operational hygiene. **What you’ll be doing:** * Executing performance strategies across the portfolio to continuously improve debt and revenue performance. * Develop and implement an action plan for 90+ aged balances/ top debtors remediation across PMF segments. * Proactive monitoring, investigation and analysis of debt performance reports, metrics, forecasts and trends, on a daily and weekly basis. * Interpreting, documenting and delivering regulatory/ functional changes that may impact data, system or process in a timely manner. * Executing performance strategies across the portfolio to continuously improve debt and revenue performance. * Implementation of debt performance i
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