CreditController

**About the role** A Credit Controller who is responsible for managing arrears across a portfolio of clients, investing in diverse property portfolio’s consisting of commercial, industrial & retail properties. The role will require working as part of a large team, maintaining regular and direct communication with the tenants within your portfolio to manage arrears on behalf of your clients, ensuring appropriate collection techniques are used. You will be required to work closely with our accounts teams including Client Accountants, Treasury Clerks and Property Managers to provide a best in class service to our clients. **Day to day you'll** * Communication with tenants, by phone, email and letter * Maintaining Tenant database’s with accurate details * Proactively contacting tenants based on their payment history * Regular review of daily bank downloads to assist Treasury teams with correct allocation of incoming funds * Reconciliation of tenant accounts * Instruct of collection agencies or legal action where authorized and follow through to completion * Any other duties that will ensure the smooth running of the credit control department **What matters most in this role** Building and maintaining close professional relationships with tenants, and colleagues both within the accounting teams and the wider business is paramount to your success. Using your initiative will be encouraged. The role requires reviewing and managing the arrears of a portfolio of client investments, and ensuring appropriate chasing and collection techniques are employed. You will be required to produce arrears reports with analysis and present to Property Managers and clients as required. To be successful in this role, you will require a high level of attention to detail, strong organisational, prioritisation and communication skills as well as good team working skills and a desire to learn and develop within your role. **What we expect of you** A proactive, practical, and positive approach to