CreditControlAdministrator

Job Description: **Credit Control Administrator** **District 5,****Cairo, Egypt** **Full time** **We make health happen:** The Credit Administrator is part of the Credit Control Team, with accountability for the management of a portfolio of all customer type debt and with responsibility for ensuring that customer payments are processed accurately and efficiently in line with or exceeding agreed targets. Reporting to the Credit Control Manager , the Credit Administrator is a member of the Bupa Egypt Finance team and works closely with the Bupa Global Finance Operations Team. **What you’ll do:** * Manage a portfolio of credit control tasks * Processing insurance premium payments * Maintaining Bupa customer account balances * Handle the unapplied collection list to clear outstanding receivables * Liaising with customers to ensure effective credit control * Ensuring adherence to regulatory standards, such as Anti-Money laundering compliance and sanction compliance * To account manage a personal portfolio of debt and credit control related tasks through inbound and outbound telephone contact * Take ownership of the enquiries and liaise between departments/ suppliers/ intermediaries to provide a 'seamless service' to customers * Take accountability for the daily administrative tasks required in line with set service standards and process parameters * Ensure that receipts from customers are being processed on a daily basis in line with agreed processes and service targets * Ensure the timely reconciliation of accounting and statements as required and investigation of unreconciled items are resolved within agreed SLAs * Identify opportunities, whether system based, process based or performance based to reduce debtor volumes, improve efficiency and improve customer experience * Ensure that any identified control weaknesses are escalated to the Credit Control Team Leader, particularly around segregation of duties, money laundering and financial crime concerns and access contr