Salesforce
Finance
Credit&CollectionsAnalyst(German&EnglishSpeaking)
“Credit & Collections Analyst (German & English Speaking) at Salesforce. Skills: Bilingual Communication (German and English), Collections experience, Portfolio Management. Initiates collection reminders via emails or calls on assigned accounts (primarily German and English speaking) in accordance with the Invoice Collection and Account Suspension Timeline.. Provides high-touch customer service in both German and English, ensuring clarity in payment instructions and documentation.”
What You'll Achieve.
Ensuring that the accounts receivable portfolio is converted into cash; Positively impacting Salesforce’s cash flow
Industry & Context.
Dispute Resolution; Resolving complex financial issues
What They're Looking For.
Must Have
Professional fluency in both German and English (written and verbal), Minimum of two years of collections experience in a high-growth environment, or an equivalent combination of education and experience, Bachelor's degree or equivalent, Proficiency in Microsoft Office Suite
Nice to Have
Knowledge of the Salesforce platform is a significant plus
What You'll Do.
Initiates collection reminders via emails or calls on assigned accounts (primarily German and English speaking) in accordance with the Invoice Collection and Account Suspension Timeline.
Provides high-touch customer service in both German and English
ensuring clarity in payment instructions and documentation.
Resolves billing disputes by collaborating with Sales Operations
and other internal departments.
Evaluates account solvency and negotiates payment plans for accounts in financial distress
ensuring all approvals follow the established matrix.
Executes account suspensions on delinquent accounts and provides detailed information to the Write-Off and Bad Debt teams.
Participates in regional or global process improvement projects and provides reporting on portfolio health to management.
Works closely with credit analysts and provides training to new team members as requested.
How You'll Work.
Team & Collaboration
Collaborating with Sales Operations, regional Sales teams, and other internal departments.; Works closely with credit analysts; Provides training to new team members
Communication Scope
Bilingual Communication (German and English); Negotiating complex financial issues
Process & Methodology
Participates in regional or global process improvement projects
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