Guidehouse
Healthcare
CreditBalanceSpecialist
“Credit Balance Specialist at Guidehouse. Skills: Credit Balance Specialist, insurance claims, billing, accounting. manage credit balance workloads. respond and follow-up on external and internal inquires in a timely manner”
What You'll Achieve.
Timely and accurately resolves credit balances; Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections
Industry & Context.
Resolves unidentified payments through research; resolve account balances to zero
Training in the office Monday thru Friday
What They're Looking For.
Must Have
High School Diploma / GED or 3 years of relevant equivalent experience in lieu of diploma / GED, 0-2+ years working within the following sectors: healthcare, insurance, business, finance or customer service, Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities
Nice to Have
Credit balance experience within a hospital background
What You'll Do.
manage credit balance workloads
respond and follow-up on external and internal inquires in a timely manner
Timely and accurately resolves credit balances
Process internal and external refund requests
Identify trends and escalate where appropriate
concise and complete account notes and other relevant information
Respond to requests for information and resolve accounting discrepancies
Resolves unidentified payments through research
Research and respond to all patient inquiries received by telephone and mail
Update patient demographic information and initiate account adjustments
Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections
How You'll Work.
Communication Scope
respond and follow-up on external and internal inquires in a timely manner; Respond to requests for information; Research and respond to all patient inquiries received by telephone and mail
Applying for this Credit Balance Specialist role?
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