Abbott Rapid Diagnostics
Diagnostics
CreditandCollectionsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Credit and Collections Specialist at Abbott Rapid Diagnostics. Skills: Credit management, Collections, Payment issue resolution, Reporting, Strategy development. Manage and monitor credit accounts to ensure timely payments. Monitor aging reports to identify overdue accounts”
What You'll Achieve.
Achieving collection targets; Improve collection efficiency; Reduce delinquency; Achieve departmental goals
Industry & Context.
Critical thinking; Problem-solving skills
Must be flexible to work on a night shift (between 6pm to 10am) Philippine Standard Time, Must be amenable to work on Overtime or during Rest Days when business requests for additional (paid) hours, Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
What They're Looking For.
Must Have
Completed at least 4 years in College or with an Associate or Bachelor’s Degree related in Business, Finance or Accounting Course, Experience in credit, collections, accounts receivable, or billing operations, 1 year of experience in Accounts Receivable/ Credit and Collection
Nice to Have
Experience with Microsoft Navision Dynamics
What You'll Do.
Manage and monitor credit accounts to ensure timely payments
Monitor aging reports to identify overdue accounts
Communicate effectively with clients and customers to resolve payment issues
Contact customers regarding unpaid invoices and coordinate payment commitments
Conduct outbound calls
send follow-up emails
and issue payment reminders to customers with outstanding balances
Analyze account data and prepare reports using advanced Excel functions
Develop strategies to improve collection efficiency and reduce delinquency
Escalate delinquent accounts based on company policies
Record customer payments (checks
etc.) in the accounting system if needed
Investigate and resolve billing discrepancies
and unapplied cash issues
Prepare and update credit and collections reports
including aging summaries
and collection progress
Maintain ethical standards and confidentiality in all transactions
Performs other accounting tasks and projects required to support Accounting/Finance Operations Department
Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA)
How You'll Work.
Team & Collaboration
Collaborate effectively with cross-functional departments—including Sales, Billing, Customer Service, Finance, and Operations—to resolve account issues, address customer concerns, and ensure timely payment collection; Lead and guide team members when necessary to achieve departmental goals; Ability to work collaboratively with the team
Communication Scope
Oral communication skills; Written communication skills; Excellent communication skills; Negotiation skills
Process & Methodology
Juggling projects/tasks for multiple clinics at once, Meet strict deadlines
Full Job Description
## **JOB DESCRIPTION:** Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for the treatment and management of diseases and other conditions. The position of Credit & Collections Specialist is within eScreen located in the Philippines. The role is responsible for managing and monitoring credit accounts to ensure timely payments, resolving payment issues, and implementing strategies to improve collection efficiency. This role requires strong analytical skills, excellent communication abilities, and a proactive approach to achieving collection targets while maintaining professionalism and ethical standards. This job description will be reviewed periodically and is subject to change by management. **ESSENTIAL DUTIES AND RESPONSIBILITIES – (KEY ACTIVITIES)** * Manage and monitor credit accounts to ensure timely payments. * Monitor aging reports to identify overdue accounts. * Communicate effectively with clients and customers to resolve payment issues. * Contact customers regarding unpaid invoices and coordinate payment commitments. * Conduct outbound calls, send follow‑up emails, and issue payment reminders to customers with outstanding balances. * Analyze account data and prepare reports using advanced Excel functions. * Develop strategies to improve collection efficiency and reduce delinquency. * Escalate delinquent accounts based on company policies. * Record customer payments (checks, ACH, wire, etc.) in the accounting system if needed. * Investigate and resolve billing discrepancies, short payments, disputes, and unapplied cash issues. * Prepare and update credit and collections reports, including aging summaries, high‑risk accounts, and collection progress. * Collaborate effectively with cross‑functional departments—including Sales, Billing, Customer Service, Finance, and Operations—to reso
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