BetterHelp
CredentialingandEnrollmentSupervisor
Neural analysis suggests this role is
optimal for Supervisor candidates.
“Credentialing and Enrollment Supervisor at BetterHelp. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, credentialing, delegated credentialing, people management, data analysis. lead and evolve key initiatives within our Credentialing team. developing our internal Credentialing and Delegated Credentialing processes and teams”
Industry & Context.
Analytical thinker with experience using data and reporting to inform decisions; Analyze provider feedback and operational data to identify trends, surface opportunities, and inform decision-making; Translate data into clear, actionable insights that drive continuous improvement and influence business decisions
travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships, Travel expenses are covered
What They're Looking For.
Must Have
4+ years of experience, at least 1 years in direct management, Supervisor level experience with a track record of leading and developing teams, people management skills, with the ability to coach and support team members at different experience levels, Experience in healthcare operations or a related environment, with a general understanding of provider workflows and dynamics, operational mindset with experience building or improving processes and systems, Proven ability to work cross-functionally and influence stakeholders, Comfortable navigating ambiguity and building within evolving or undefined areas, Analytical thinker with experience using data and reporting to inform decisions
What You'll Do.
lead and evolve key initiatives within our Credentialing team
developing our internal Credentialing and Delegated Credentialing processes and teams
improving how BetterHelp creates a more efficient
and partner-focused credentialing function by improving our interactions with both providers and delegated payers
Develop a deep understanding of credentialing system and team capabilities to improve efficiency
and operational effectiveness within our own team
Identify opportunities for process improvement and implement scalable solutions that streamline our internal and external communications with partners
Serve as a key representative of Credentialing and Delegated Credentialing across internal stakeholders
ensuring visibility and alignment
Build cross-functional relationships and improve coordination across teams
Establish clear ownership and collaboration models to ensure seamless execution across touch points
Develop reporting and insights by leveraging data from multiple systems
Analyze provider feedback and operational data to identify trends
surface opportunities
and inform decision-making
Translate data into clear
actionable insights that drive continuous improvement and influence business decisions
How You'll Work.
Team & Collaboration
Cross-Functional Leadership & Coordination; Serve as a key representative of Credentialing and Delegated Credentialing across internal stakeholders, ensuring visibility and alignment; Build cross-functional relationships and improve coordination across teams; Establish clear ownership and collaboration models to ensure seamless execution across touch points
Communication Scope
streamline our internal and external communications with partners; Translate data into clear, actionable insights
Full Job Description
Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As the Credentialing and Enrollment Supervisor at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? We’re looking for a Supervisor to lead and evolve key initiatives within our Credentialing team, with a strong focus on developing our internal Credentialing and Delegated Credentialing processes and teams. This role plays an integral part in improving how BetterHelp creates a more efficient, scalable, and partner-focused credentialing function by improving our interactions with both providers and delegated payers. What will you do? Systems & Workflow Optimization Develop a deep understanding of credentialing system and team capabilities to improve efficiency, visibility, and operational effectiveness within our own team Identify opportunities for process improvement and implement scalable solutions that streamline our internal and ex
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