Company
Technology
CreatorSuccessManager(Business&Monetisation)
Neural analysis suggests this role is
optimal for Mid candidates.
“Creator Success Manager (Business & Monetisation). Skills: Creator economy, Monetisation, Business growth, Customer success. Manage a portfolio of premium creators. Support creators through onboarding”
What You'll Achieve.
Help creators achieve measurable outcomes; Reduce churn
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
2 years of experience in Customer Success, 2 years of experience in onboarding, 2 years of experience in account management, 2 years of experience in revenue-focused client-facing roles, Proven experience advising customers on business growth, Proven experience advising customers on monetisation, Proven experience advising customers on revenue strategy, Proven experience advising customers on commercial performance, Understanding of the creator economy, Understanding of digital products, Understanding of online businesses, Understanding of personal brand development, Ability to manage renewal conversations, Ability to manage retention conversations, Ability to manage expansion conversations, Excellent communication skills, Excellent coaching skills, Excellent stakeholder management skills, High level of emotional intelligence, Analytical mindset, Ability to interpret performance metrics, Ability to make data-driven recommendations, Experience creating success plans, Experience managing customer portfolios, Experience driving measurable business outcomes, Familiarity with CRM platforms, Familiarity with customer health tracking methodologies, Ability to thrive in fast-paced environments, Ability to thrive in high-growth environments, Ability to thrive in fully remote environments
Nice to Have
Experience building a personal brand, Experience launching digital products, Experience coaching entrepreneurs, Experience coaching creators, Understanding NRR metrics, Understanding expansion metrics, Discussing technical concepts
What You'll Do.
Manage a portfolio of premium creators
Support creators through onboarding
Support creators through launch
Support creators through monetisation
Support creators through retention
Support creators through business growth
Provide strategic guidance on offer development
Provide strategic guidance on pricing strategies
Provide strategic guidance on audience growth
Provide strategic guidance on funnel optimization
Provide strategic guidance on revenue generation
Conduct regular business reviews
Conduct growth-focused consultations
Monitor customer health metrics
Monitor engagement levels
Monitor renewal indicators
Monitor expansion opportunities
Develop onboarding playbooks
Refine onboarding playbooks
Develop launch playbooks
Refine launch playbooks
Develop retention playbooks
Refine retention playbooks
Identify upsell opportunities
Identify expansion opportunities
Collaborate with Product teams
Collaborate with Marketing teams
Collaborate with Customer Success teams
Share customer insights
Improve customer experience
Document success plans
Ensure creators leverage platform features
Ensure creators leverage new product capabilities
Address risks proactively
How You'll Work.
Team & Collaboration
Product teams; Marketing teams; Customer Success teams
Communication Scope
Business reviews; Growth consultations
Process & Methodology
Success planning
Full Job Description
## Accountabilities Manage a portfolio of premium creators, supporting them through onboarding, launch, monetisation, retention, and business growth. Provide strategic guidance on offer development, pricing strategies, audience growth, funnel optimization, and revenue generation. Conduct regular business reviews and growth-focused consultations to help creators achieve measurable outcomes. Monitor customer health metrics, engagement levels, renewal indicators, and expansion opportunities across your portfolio. Develop and refine onboarding, launch, and retention playbooks that improve customer success and scalability. Identify upsell and expansion opportunities through proactive business discussions and strategic account management. Collaborate closely with Product, Marketing, and Customer Success teams to share customer insights and improve the overall customer experience. Track progress, document success plans, and ensure creators effectively leverage platform features and new product capabilities. Proactively address risks and reduce churn through structured success planning and ongoing relationship management. Requirements: Minimum 2 years of experience in Customer Success, onboarding, account management, or revenue-focused client-facing roles. Proven experience advising customers on business growth, monetisation, revenue strategy, or commercial performance. Strong understanding of the creator economy, digital products, online businesses, or personal brand development. Ability to confidently manage renewal, retention, and expansion conversations while maintaining strong client relationships. Excellent communication, coaching, and stakeholder management skills with a high level of emotional intelligence. Strong analytical mindset with the ability to interpret performance metrics and make data-driven recommendations. Experience creating success plans, managing customer portfolios, and driving measurable business outcomes. Familiarity with CRM platforms such as Hub
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