Company
Technology
CreatorSuccessManager(Business&Monetisation)
Neural analysis suggests this role is
optimal for Junior candidates.
“Creator Success Manager (Business & Monetisation). Skills: account management, monetisation, revenue strategy, customer success, communication. Manage a portfolio of premium creators, supporting them through onboarding, launch, monetisation, retention, and business growth. Provide strategic guidance on offer development, pricing strategies, audience growth, funnel optimization, and revenue generation. Conduct regular business reviews and growth-focused consultations to help creators achieve meas”
What You'll Achieve.
help creators achieve measurable outcomes
Industry & Context.
funnel optimization; business growth; revenue strategy; commercial performance
Ability to thrive in fast-paced, high-growth, and fully remote environments.
What They're Looking For.
Must Have
Minimum 2 years of experience in Customer Success, onboarding, account management, or revenue-focused client-facing roles. Proven experience advising customers on business growth, monetisation, revenue strategy, or commercial performance. understanding of the creator economy, digital products, online businesses, or personal brand development. Ability to confidently manage renewal, retention, and expansion conversations while maintaining client relationships. Excellent communication, coaching, and stakeholder management skills with a high level of emotional intelligence. analytical mindset with the ability to interpret performance metrics and make data-driven recommendations. Experience creating success plans, managing customer portfolios, and driving measurable business outcomes. Familiarity with CRM platforms such as HubSpot and customer health tracking methodologies. Ability to thrive in fast-paced, high-growth, and fully remote environments.
Nice to Have
experience building a personal brand, launching digital products, coaching entrepreneurs or creators, understanding NRR and expansion metrics, and discussing technical concepts such as integrations, automations, and backend workflows.
What You'll Do.
Manage a portfolio of premium creators, supporting them through onboarding, launch, monetisation, retention, and business growth.
Provide strategic guidance on offer development, pricing strategies, audience growth, funnel optimization, and revenue generation.
Conduct regular business reviews and growth-focused consultations to help creators achieve measurable outcomes.
Monitor customer health metrics, engagement levels, renewal indicators, and expansion opportunities across your portfolio.
Develop and refine onboarding, launch, and retention playbooks that improve customer success and scalability.
Identify upsell and expansion opportunities through proactive business discussions and strategic account management.
Collaborate closely with Product, Marketing, and Customer Success teams to share customer insights and improve the overall customer experience.
Track progress, document success plans, and ensure creators effectively leverage platform features and new product capabilities.
Proactively address risks and reduce churn through structured success planning and ongoing relationship management.
How You'll Work.
Team & Collaboration
Collaborate closely with Product, Marketing, and Customer Success teams to share customer insights and improve the overall customer experience.
Communication Scope
communication; coaching; stakeholder management
Full Job Description
## Accountabilities Manage a portfolio of premium creators, supporting them through onboarding, launch, monetisation, retention, and business growth. Provide strategic guidance on offer development, pricing strategies, audience growth, funnel optimization, and revenue generation. Conduct regular business reviews and growth-focused consultations to help creators achieve measurable outcomes. Monitor customer health metrics, engagement levels, renewal indicators, and expansion opportunities across your portfolio. Develop and refine onboarding, launch, and retention playbooks that improve customer success and scalability. Identify upsell and expansion opportunities through proactive business discussions and strategic account management. Collaborate closely with Product, Marketing, and Customer Success teams to share customer insights and improve the overall customer experience. Track progress, document success plans, and ensure creators effectively leverage platform features and new product capabilities. Proactively address risks and reduce churn through structured success planning and ongoing relationship management. Requirements: Minimum 2 years of experience in Customer Success, onboarding, account management, or revenue-focused client-facing roles. Proven experience advising customers on business growth, monetisation, revenue strategy, or commercial performance. Strong understanding of the creator economy, digital products, online businesses, or personal brand development. Ability to confidently manage renewal, retention, and expansion conversations while maintaining strong client relationships. Excellent communication, coaching, and stakeholder management skills with a high level of emotional intelligence. Strong analytical mindset with the ability to interpret performance metrics and make data-driven recommendations. Experience creating success plans, managing customer portfolios, and driving measurable business outcomes. Familiarity with CRM platforms such as Hub
Applying for this Creator Success Manager (Business & Monetisation) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about this company?
Real rants from real employees. Read before you apply.