Passion. io

SaaS

CreatorSuccessManager(Business&Monetisation)

CA$85–125k ~AI est. Canada FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Creator Success Manager (Business & Monetisation) at Passion. io. Skills: Creator economy, Monetisation, Revenue strategy, Customer Success. Guide creators through onboarding. Guide creators through launch”

What You'll Achieve.

Creators stay, grow, renew; Portfolio shows stable NRR; Portfolio shows predictable NRR; Portfolio shows growing NRR; Creators see you as partner

Industry & Context.

SaaS
Problems you'll solve

Structured thinking

Eligibility Requirements

EST/PST rhythm

What They're Looking For.

Must Have

2+ years in CSM, onboarding, or revenue-focused client roles, Advised customers on business or monetisation strategy, Understand the creator economy practically, Commercially confident, Balance empathy with empathetic directness, Apply high emotional intelligence, Apply structured thinking, Design success plans, Worked in high-touch environments, Comfortable with CRMs, Portfolio health tracking

Nice to Have

Built or scaled own digital product, Built or scaled own personal brand, Coached creators or entrepreneurs, Think in NRR, expansion, and revenue impact, Pragmatic, Ability to customize support by use case, Understand lifecycle triggers, Understand health scores, Analytical, Decisions are data-led, Technically comfortable discussing integrations, Technically comfortable discussing backend logic, Technically comfortable discussing automations

What You'll Do.

Guide creators through onboarding

Guide creators through launch

Guide creators through monetisation

Guide creators through retention

Refine creator offer and pricing

Review funnel strategy before launch

Spot early churn signals

Document progress and revenue milestones

Challenge creator thinking

Ensure creators leverage new product features

Run structured business review sessions

Execute lifecycle playbooks

Refine lifecycle playbooks

Monitor engagement signals

Monitor health scores

Identify upsell opportunities

Share creator feedback with Product

Share creator feedback with Marketing

Collaborate on retention OKRs

Refine onboarding playbooks

Refine launch playbooks

Refine retention playbooks

Strengthen scalable high-touch systems

Turn creators into brand advocates

Reduce churn through proactive strategy

Increase expansion revenue through positioning

Contribute to Customer Success evolution

How You'll Work.

Team & Collaboration

Cross-functional collaboration; Product & Marketing collaboration; Retention OKRs collaboration

Communication Scope

Clarity

Full Job Description

### Build Creators Who Don’t Just Launch - They Last. 🚀 You know _that_ shift. When a creator stops saying “I’m building something…” and starts saying “I’m scaling something.” _That moment?_ **That’s your territory.** At Passion.io, we’re **building at the frontier of the creator economy**. We’re rolling out **AI-powered features** that radically accelerate how creators build, launch, and scale inside our platform - and you’ll **be** **part of that evolution**. 🔄 This role exists to guide creators through **onboarding, launch, monetisation, and retention** \- so they don’t just publish an app… They build a business that lasts. Not just hype. Not just downloads. **Revenue. Renewal. Reputation.** Now, we’re doubling down. **Which means… This isn’t traditional Customer Success. We need someone who understands:** → Audience growth → Offer positioning → Monetization psychology → Revenue strategy and conversations → And what it actually takes to scale a personal brand You _don’t wait for churn_ signals. You _design momentum before_ they happen. If you’ve lived inside the **creator economy** \- **built** something, **coached** something, **launched** something - **keep reading. This one’s for you 😉** ### 🌞A Day In Your Creator Orbit: You’ll manage ±45 premium creators - primarily US-based (so yes, **EST/PST is part of your rhythm**). **On any given day, you’re:** * **Guiding a creator** through refining their offer and pricing * Reviewing **funnel strategy** before a launch * **Spotting early churn** signals in your portfolio * **Documenting** progress and revenue **milestones** * Jumping on a momentum call where **you challenge thinking (with care and clarity)** * Ensuring creators are **leveraging new product features** ✅ You’re not reacting. You’re **steering**. ✅ You’re **commercially aware.** ✅ You treat _their_ growth like it’s partly _yours_. ### 🔁 A Week in Your Growth Engine * Running structured **business review** sessions * Executing and **refining lifecycl

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