Passion. io
SaaS
CreatorSuccessManager(Business&Monetisation)
Neural analysis suggests this role is
optimal for Manager candidates.
“Creator Success Manager (Business & Monetisation) at Passion. io. Skills: Creator economy, Monetisation, Revenue strategy, Customer Success. Guide creators through onboarding. Guide creators through launch”
What You'll Achieve.
Creators stay, grow, renew; Portfolio shows stable NRR; Portfolio shows predictable NRR; Portfolio shows growing NRR; Creators see you as partner
Industry & Context.
Structured thinking
EST/PST rhythm
What They're Looking For.
Must Have
2+ years in CSM, onboarding, or revenue-focused client roles, Advised customers on business or monetisation strategy, Understand the creator economy practically, Commercially confident, Balance empathy with empathetic directness, Apply high emotional intelligence, Apply structured thinking, Design success plans, Worked in high-touch environments, Comfortable with CRMs, Portfolio health tracking
Nice to Have
Built or scaled own digital product, Built or scaled own personal brand, Coached creators or entrepreneurs, Think in NRR, expansion, and revenue impact, Pragmatic, Ability to customize support by use case, Understand lifecycle triggers, Understand health scores, Analytical, Decisions are data-led, Technically comfortable discussing integrations, Technically comfortable discussing backend logic, Technically comfortable discussing automations
What You'll Do.
Guide creators through onboarding
Guide creators through launch
Guide creators through monetisation
Guide creators through retention
Refine creator offer and pricing
Review funnel strategy before launch
Spot early churn signals
Document progress and revenue milestones
Challenge creator thinking
Ensure creators leverage new product features
Run structured business review sessions
Execute lifecycle playbooks
Refine lifecycle playbooks
Monitor engagement signals
Monitor health scores
Identify upsell opportunities
Share creator feedback with Product
Share creator feedback with Marketing
Collaborate on retention OKRs
Refine onboarding playbooks
Refine launch playbooks
Refine retention playbooks
Strengthen scalable high-touch systems
Turn creators into brand advocates
Reduce churn through proactive strategy
Increase expansion revenue through positioning
Contribute to Customer Success evolution
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Product & Marketing collaboration; Retention OKRs collaboration
Communication Scope
Clarity
Full Job Description
### Build Creators Who Don’t Just Launch - They Last. 🚀 You know _that_ shift. When a creator stops saying “I’m building something…” and starts saying “I’m scaling something.” _That moment?_ **That’s your territory.** At Passion.io, we’re **building at the frontier of the creator economy**. We’re rolling out **AI-powered features** that radically accelerate how creators build, launch, and scale inside our platform - and you’ll **be** **part of that evolution**. 🔄 This role exists to guide creators through **onboarding, launch, monetisation, and retention** \- so they don’t just publish an app… They build a business that lasts. Not just hype. Not just downloads. **Revenue. Renewal. Reputation.** Now, we’re doubling down. **Which means… This isn’t traditional Customer Success. We need someone who understands:** → Audience growth → Offer positioning → Monetization psychology → Revenue strategy and conversations → And what it actually takes to scale a personal brand You _don’t wait for churn_ signals. You _design momentum before_ they happen. If you’ve lived inside the **creator economy** \- **built** something, **coached** something, **launched** something - **keep reading. This one’s for you 😉** ### 🌞A Day In Your Creator Orbit: You’ll manage ±45 premium creators - primarily US-based (so yes, **EST/PST is part of your rhythm**). **On any given day, you’re:** * **Guiding a creator** through refining their offer and pricing * Reviewing **funnel strategy** before a launch * **Spotting early churn** signals in your portfolio * **Documenting** progress and revenue **milestones** * Jumping on a momentum call where **you challenge thinking (with care and clarity)** * Ensuring creators are **leveraging new product features** ✅ You’re not reacting. You’re **steering**. ✅ You’re **commercially aware.** ✅ You treat _their_ growth like it’s partly _yours_. ### 🔁 A Week in Your Growth Engine * Running structured **business review** sessions * Executing and **refining lifecycl
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