WEBTOON Entertainment
Service&Business | WEBTOON
CreatorPaymentsOperationsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Creator Payments Operations Specialist at WEBTOON Entertainment. Skills: Payments operations, Stakeholder management, Process improvement. Manage global payout operations. Transform monthly payout cycle”
What You'll Achieve.
Create efficient payout process; Create scalable payout process
Industry & Context.
Troubleshooting; Root cause analysis
What They're Looking For.
Must Have
Professional-level fluency in English and Korean, Operational execution experience, Financial operations experience, Project management experience, Coordinate effectively across diverse stakeholders, Identify system operational gaps, Analyze process inefficiencies, Implement swift, accurate resolutions
What You'll Do.
Manage global payout operations
Transform monthly payout cycle
Act as primary contact for payment CS inquiries
Guide creators through payment method registration
Troubleshoot payout delays
Build self-service help guides
Partner with Finance teams
Partner with Planning teams
Partner with Engineering teams
Diagnose system errors
Patch operational gaps
Advocate for system automation
Lay operational groundwork for initiatives
Manage subscription settlements rollout
Manage ad revenue-share expansion
Manage Super Like phase-out transition
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Collaborate with Finance; Collaborate with Planning; Collaborate with Engineering
Communication Scope
Verbal communication; Written communication
Process & Methodology
Project management
Full Job Description
## Description WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. As the global leader and pioneer of the mobile webcomic format, WEBTOON Entertainment has transformed comics and visual storytelling for fans and creators. With its CANVAS UGC platform empowering anyone to become a creator, and a growing roster of superstar WEBTOON Originals creators and series, WEBTOON Entertainment’s passionate fandoms are the new face of pop culture. WEBTOON Entertainment adaptations are available on Netflix, Prime Video, Crunchyroll, and other screens around the world, and the company’s content partners include Discord, HYBE, and DC Comics, among many others. ## Key Responsibilities Own Global Settlements: Manage day-to-day global payout operations for CANVAS creators, transforming our current monthly cycle into a highly efficient, scalable process. Champion Creator Success: Act as the primary point of contact for payment-related CS inquiries, guiding creators through payment method registration, troubleshooting payout delays, and building clear, self-service help guides. Cross-Functional Collaboration: Partner closely with Finance, Planning, and Engineering teams to diagnose system errors, patch operational gaps, and advocate for system automation. Prep for the Future: Lay the operational groundwork for upcoming high-volume initiatives, including the rollout of subscription settlements, the expansion of ad revenue-share, and managing the operational transition during the Super Like phase-out. ## Minimum Responsibilities Bilingual Fluency (English and Korean): Professional-level proficiency in both written and verbal communication is required to collaborate effectively with South Korea-based engineering and product teams. Operational Experience: Proven track record in operational execution, financial operations, or project management within a fast-paced environment. Stakeholder Management: Demonstrated ab
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