Salesforce
Technology
CreativeOperationsLead,CSPMarketing
Neural analysis suggests this role is
optimal for Lead candidates.
“Creative Operations Lead, CSP Marketing at Salesforce. Skills: Creative operations, AI innovation, Agency management. Manage creative mix. Direct agencies”
What You'll Achieve.
Increase team bandwidth; Reduce manual intake
Industry & Context.
Problem-solve complex work
What They're Looking For.
Must Have
Fluent English communication skills
What You'll Do.
Own Bill of Materials
Pioneer AI tool deployment
Automate routine tasks
Ensure brand consistency
Lead executive discussions
Gain alignment on projects
Manage stakeholder feedback
Own agency/contractor model
Oversee long-range initiatives
Mitigate timeline risks
Extend creative strategy
Extend brand guidance
Identify delegation opportunities
Review work for brand alignment
Design visuals aligned to brand
Brainstorm creative concepts
Perform quality assurance
Design digital assets
Oversee video production
Project manage creative work
Manage agency relationships
Hold agency accountable
Make agency efficient
Own AI creative tools stack
Evaluate new AI tools
Maintain Bill of Materials
Build Slack workflows
Build Smartsheet automations
Route requests automatically
Leverage Channel Knowledge Agent
Reduce escalated requests
Build reusable templates
How You'll Work.
Team & Collaboration
Work across customer success; Work across partner marketing; Collaborate with PMM
Communication Scope
Executive presentations
Process & Methodology
Project management, Timeline management
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Marketing & Communications Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. **About This Role** The Creative Operations Lead manages the full creative mix for CSP Marketing, directing agencies, AI tools, and the self-serve model — while owning the Bill of Materials as a living routing guide. This person does not do all the creative work. They make sure the right work goes to the right resource, at the right quality, every time. **Priorities:** 1\. **AI Innovation & Enablement:** Pioneer the deployment of AI tools and automation to increase team bandwidth, automate routine production tasks, and ensure brand consistency across all creative output. 2\. **Strategic Leadership & Executive Engagement: **Ensure a senior presence to lead executive-facing discussions, gain alignment on long-range strategic projects, and proactively manage senior stakeholder feedback. 3\. **Centralized Agency Model Management:** Take full ownership of the agency/contractor model to drive organizational efficiencies and cost savings by streamlining delivery and auditing external spend. 4\. **End-to-End Creative Operational Ownership:** Provide dedicated oversight for complex, long-range initiatives from inception through execution, ensuring mom
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