Jll
CRE
Neural analysis suggests this role is
optimal for Mid+ candidates.
“CRE at Jll. interacting and addressing the needs of guests / tenants by maintaining public relations, taking feedback / suggestions. Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services”
What You'll Achieve.
ensure good customer experience; improvement of services; handled effectively within TAT; Ensuring closure of complaints
Industry & Context.
Responding to emergency situations
What You'll Do.
interacting and addressing the needs of guests / tenants by maintaining public relations
taking feedback / suggestions
coordinate and communicate with other departments to ensure good customer experience and taking customer feedback
after every service request/ complaint and sharing the feedback points with the team for improvement of services
Maintaining a hospitality outlook and always look presentable
Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team
Conducting timely Customer Feedback Surveys and sharing the reports with the client/management
Responding to emergency situations (as per Brightstone policies) and contact the proper authorities when needed
Being familiar with lost and found procedures
Nominating and attending the training programs at site/ Brightstone office
Addressing concerns through daily checking of mails for priority requests
Receiving calls and emails from clients
Ensuring closure of complaints by proper communication to stakeholders
Helping in activities like filing
checking and maintaining inventory records
Updating the handover/ takeover register before end of shift for all completed/pending tasks
Managing and participating in events
overlooking general maintenance and guest handling
How You'll Work.
Team & Collaboration
Cooperate, coordinate and communicate with other departments to ensure good customer experience; Ensuring closure of complaints by proper communication to stakeholders
Communication Scope
proper communication to stakeholders
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Position:** CRE. **Business:** Property and Asset Management, Mohali. **Job Overview** You will be the face of Brightstone at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: * Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services. * Maintaining a hospitality outlook and always look presentable. * Taking ownership of the request or complaint and ensuring they are handled effectively within TAT * Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. * Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. * Responding to emergency situations (as per Brightstone policies) and contact the proper authorities when needed * Being familiar with lost and found procedures. * Nominating and attending the training programs at site/ Brightstone office. * Addressing concerns through daily checking of mails for priority requests. * Receiving calls and emails from clients. * Ensuring closure of complaints by proper communication to stakeholders. * Helping in activities like filing, checking and maintain
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