CRCAreaManager

**POSITION SUMMARY:** The CRC Area Manager provides direct support and leadership to the customer service team(s) while maintaining a matrixed relationship to Area Field Leadership. This position is responsible for the execution of defined processes and procedures to ensure consistent and effective delivery of customer service activities within their defined Area. As an influential leader within the CRC they must deliver results while driving our Customer Zeal philosophy. **** **PRINCIPLE RESPONSIBILITIES:** * Primary responsibility for Customer Service Area based performance, * Maintains influential partnerships with their Area leadership teams, interacting regularly and participating in regular cadences to review Area outcomes and root cause any opportunities for better service * Performs all responsibilities related to the management of the CRC staff including, but not limited to, managing, training, hiring, coaching, motivating, mentoring, developing, scheduling and directing an Area team. * Establishes and maintains a Customer Zeal service culture that meets assigned targets for operational and key financial performance objectives. * Builds strong relationships and provides customer service expertise to support functional counterparts * Works closely with Division, Area, and Corporate personnel as a key stakeholder to support and evaluate any change management initiatives that would impact their core business processes and procedures. They should partner with internal Director(s) to advocate and implement appropriate action plans as the business continues to evolve. * Champions Performance Management as the Republic Way for engaging leaders and their team members. Utilizes Performance Management Standard Operating Procedures to consistently exceed performance measurements and/or key business milestones. * Drives performance results by setting a clear agenda for their Area and enabling their Supervisors to execute on team quality and productivity standards and m