Hy-Vee
CourtesyClerk
Neural analysis suggests this role is
optimal for Entry candidates.
“Courtesy Clerk at Hy-Vee. Skills: Customer service, Packaging purchases, Maintaining supplies. Provide prompt, efficient, friendly customer service. Exhibit caring, concern, patience in customer interactions”
What You'll Achieve.
Enhance the shopping experience
Industry & Context.
Ability to exert up to 50 pounds of force, Ability to exert up to 20 pounds of force, Ability to exert up to 10 pounds of force constantly, Visual requirements include vision from less than 20 inches to more than 20 feet, Depth perception, Color vision, Field of vision, Climbing, Balancing, Stooping, Kneeling, Reaching, Standing, Walking, Pulling, Lifting, Grasping, Feeling, Talking, Hearing, Repetitive motions, Exposure to noise, Exposure to temperature extremes, Exposure to dampness, Exposure to dirt, Exposure to chemicals/solvents
What They're Looking For.
Must Have
Ability to carry out detailed but uninvolved written or verbal deal with a few concrete variables., Ability to do simple addition and copying figures, counting and recording., Ability to understand and follow verbal or demonstrated writes identifying information request supplies orally or in writing, increased contact with people., Ability to exert up to 50 pounds of force exert up to 20 pounds of force and exert up to 10 pounds of force constantly to move objects., Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision., Ability to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
What You'll Do.
friendly customer service
patience in customer interactions
Treat customers as most important people
Greet customers in a friendly manner
Address customers by name
Assist customers by escorting them to products
Assist customers by securing products
Assist customers by loading heavy items
Assist customers by unloading heavy items
Assist customers by making note of suggestions
Assist customers by passing along requests
Assist customers by enhancing shopping experience
Answer telephone promptly
helpful service to callers
Work with co-workers as a team
Ensure customer satisfaction
Ensure pleasant work environment
Assist customer in transporting purchases
Help train new courtesy clerks
Check prices on products
Pull product forward on shelf
Bring carts in from parking lot
Bring carts in from cart corral
Clean can redemption area
Understand shelf tags
Know location of merchandise
Maintain supplies on front-end
Maintain strict adherence to guidelines
Adhere to company policies
Adhere to individual store guidelines
Report to work when scheduled
Report to work on time
How You'll Work.
Team & Collaboration
Work with co-workers as a team to ensure customer satisfaction; Work with co-workers as a team to ensure a pleasant work environment
Communication Scope
Verbal communication; Written communication; Oral communication
Full Job Description
Additional Considerations (if any): **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Courtesy Clerk **Department:** Grocery **FLSA** : Non-Exempt ** _General Function_** : Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation. **_Core Competencies_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations:_** Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home, Service Managers Positions that Report to you: None ** _Primary Duties and Responsibilities_** : * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * miles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) * escorting them to the products they’re looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing other tasks in every way possible to enhance the shopping experience * Answers the telephone promptly and provides friendly, helpful service to customers who call. * Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. * Packages purchases. * Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends t
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